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About the role
Key responsibilities & impact- Serve as the primary point of contact for the customer interface to the company's resources that drive and support high levels of customer satisfaction and loyalty, as measured in surveys and share of wallet.
- Develop strong, strategic relationships with customer(s) to identify and leverage the customers’ business goals, growth strategies, and profit drivers to deliver the appropriate business value proposition sales solution strategy.
- Provide leadership and guidance in critical customer planning and engagement.
- Perform critical customer analysis to identify and leverage the partner’s marketing programs to achieve growth in their customer’s solutions capability.
- Engage customers' in joint planning that integrates the company's services, programs and supplier partnerships securing customer commitment for the development of a comprehensive investment in strategies that advance the company’s market position, entanglement and financial goals.
- Conduct regular business reviews with assigned accounts to track progress toward revenue and growth goals and own execution of the business plan.
- Maintain and monitor pipeline and metrics for assigned customers, perform analysis and identify improvement opportunities.
- Support suppliers' strategies by aligning solutions with customers to maximize profitable growth and customer expansion.
- Prioritize customers and opportunities with greatest potential for success.
- Closely manage profitability by minimizing profit leaks and maximizing gross profit.
- Other duties as assigned.
Requirements
What you’ll need- Has a strong understanding of business operations, financials, products and services, and the wider market landscape.
- Understands emerging market trends and the factors influencing customer needs, using this knowledge to strengthen and grow customer relationships.
- Is recognised as a subject-matter expert in at least one relevant area.
- Thrives in a complex sales environment, managing diverse territories, accounts, and a broad portfolio of products and services.
- Brings strong, well-developed sales expertise and is confident applying this knowledge across a range of customers and situations.
- Operates confidently and independently, and is capable of leading teams to identify, pursue, and manage large or strategically important accounts.
- Serves as a knowledgeable resource for colleagues, supporting the development of less experienced team members as well as enhancing customer understanding.
- Works with a high degree of autonomy, including the ability to set and negotiate product or service terms and to plan their own territory or account strategy.
- Collaborates with the team and leadership.
- Has direct contact with clients and decision makers; participates in team sales for major accounts.
- Leads the negotiations on medium-sized, complex accounts; plans own territory or account approach.
- Works within broad guidelines and policies to develop business with new and existing customers.
Benefits
Comp & perks- A supportive team environment where everyone really is working toward the same goal
- Company car
- Company phone
- A strong open door policy within management
- Hybrid working model with a 50% home office work
- An environment where you will be given the tools and opportunities to further your career
- Private Medical Insurance
- 22 days of annual leave plus bank holidays
- Flexible home working
- LinkedIn Learning license
- Meal vouchers
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer analysisbusiness planningsales strategypipeline managementprofitability managementmarket analysisaccount managementnegotiationfinancial analysissales expertise
Soft Skills
leadershiprelationship buildingstrategic thinkingautonomycollaborationcommunicationteam supportproblem-solvingcustomer engagementadaptability
