Returns Manager

Avnet

. Overseeing the day-to-day performance of the returns process, ensuring service levels, accuracy and timeliness .

Posted 4/22/2026full-timePreston • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Overseeing the day-to-day performance of the returns process, ensuring service levels, accuracy and timeliness
Reviewing and analysing operational metrics to identify trends, risks and improvement opportunities
Championing continuous improvement initiatives that increase efficiency and deliver return on investment
Implementing new or improved processes and procedures in line with business requirements
Partnering with suppliers and customers on process development, programme changes and mutual improvement opportunities
Using strong process knowledge to ensure compliance with legal, contractual and internal financial control requirements
Supporting forecasting, reporting, invoicing and business planning activities
Actively resolving escalated customer, supplier and internal issues, including complaints and process exceptions
Contributing to and leading operational and customer business reviews within your area of expertise
Collaborating closely with peers and stakeholders across the wider business

Requirements

What you’ll need

Proven experience in a returns, customer service, logistics or operations-focused role
Strong understanding of end-to-end operational processes and service performance metrics
A continuous improvement mindset, with experience delivering process or efficiency improvements
Confident communicator, comfortable working with customers, suppliers and internal stakeholders
Highly organised, detail-focused and capable of working independently with minimal supervision
Strong analytical skills, with the ability to interpret data and translate insight into action
Typically 4+ years’ relevant experience
Degree-level education or equivalent practical experience

Benefits

Comp & perks

A supportive team environment where everyone really is working toward the same goal.
A strong open-door policy within management
An environment where you will be given the tools and opportunities to further your career
Comprehensive Training plan- Full access to LinkedIn Learning
Pension scheme (enhanced pension matched up to 8%)
Health Care Scheme (Simply Health)
25 days holiday plus bank holidays with option to buy additional holiday
FREE Onsite Parking
Cycle to work Scheme
Reward schemes

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

operational metricsprocess improvementforecastingreportinginvoicingbusiness planningdata interpretationservice performance metricsreturns processlogistics

Soft Skills

communicationanalytical skillsorganizational skillsdetail-orientedindependent workproblem-solvingcollaborationcustomer servicestakeholder engagementcontinuous improvement mindset

Certifications

degree-level education