Technical Support Engineer

Avive Solutions Inc.

. Diagnose and resolve complex issues across hardware, software, and system integrations .

Posted 4/21/2026full-timeBrisbane • California • 🇺🇸 United StatesMid-LevelSenior💰 $72,000 - $85,000 per yearWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Diagnose and resolve complex issues across hardware, software, and system integrations
Analyze logs, system behavior, and backend data to identify root causes
Troubleshoot issues in real time, often while on live customer calls
Own issues end-to-end, ensuring timely and accurate resolution
Provide support across phone, email, and chat, with a strong focus on phone-based interactions
Guide customers through technical troubleshooting in a clear, structured manner
Translate complex technical issues into simple, actionable steps
Maintain control of customer interactions while working through multi-step resolutions
Investigate discrepancies across systems such as Salesforce, NetSuite, and internal platforms
Understand how data flows across systems and impacts device behavior and customer experience
Resolve issues tied to orders, devices, connectivity, and account configuration
Maintain detailed, accurate documentation of technical issues and resolution steps
Escalate issues when necessary with clear, complete, and actionable context
Partner with Engineering. Product, and Quality on deeper issues
Identify recurring issues and contribute to long-term fixes
Improve troubleshooting guides, runbooks, and Help Center content
Provide feedback to Product and Engineering to improve system reliability
Support the team during high-volume periods and maintain flexibility in a fast-paced, evolving startup environment.

Requirements

What you’ll need

3-6 years in technical support, support engineering, or similar roles
Experience in a complex system environment (hardware + software preferred)
Strong experience with:
- Log analysis and system diagnostics
- Troubleshooting across multiple systems (CRM, ERP, internal tools)
Familiarity with tools such as Salesforce, NetSuite, Zendesk, or similar
Experience operating in a real-time, phone-first support environment
Strong problem-solving skills with a bias toward ownership and resolution
Detail-oriented with strong documentation habits
Energized by Avive’s mission and excited to help deliver a best-in-class support experience that saves lives.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Avive Solutions Inc. Website LinkedIn All Job Openings 11 - 50 employees ⚕️ Healthcare Insurance 🔧 Hardware Healthcare Insurance
Hardware Avive Solutions Inc. is a company dedicated to improving cardiac arrest survival rates through innovative technology. They specialize in the development of AEDs (Automated External Defibrillators) with advanced connectivity features such as 911 integration, real-time data transmission, and wireless automation for maintenance. Their flagship product, the Avive Connect AED, is ultra-portable and designed for various settings including homes, schools, churches, gyms, and businesses. Avive aims to revolutionize emergency response to sudden cardiac arrest by making AEDs more accessible and user-friendly. Technical Support Engineer 🔥 1 hour ago 🏢🏡 Brisbane – Hybrid 💵 $72k - $85k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer ERP Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Diagnose and resolve complex issues across hardware, software, and system integrations
Analyze logs, system behavior, and backend data to identify root causes
Troubleshoot issues in real time, often while on live customer calls
Own issues end-to-end, ensuring timely and accurate resolution
Provide support across phone, email, and chat, with a strong focus on phone-based interactions
Guide customers through technical troubleshooting in a clear, structured manner
Translate complex technical issues into simple, actionable steps
Maintain control of customer interactions while working through multi-step resolutions
Investigate discrepancies across systems such as Salesforce, NetSuite, and internal platforms
Understand how data flows across systems and impacts device behavior and customer experience
Resolve issues tied to orders, devices, connectivity, and account configuration
Maintain detailed, accurate documentation of technical issues and resolution steps
Escalate issues when necessary with clear, complete, and actionable context
Partner with Engineering. Product, and Quality on deeper issues
Identify recurring issues and contribute to long-term fixes
Improve troubleshooting guides, runbooks, and Help Center content
Provide feedback to Product and Engineering to improve system reliability
Support the team during high-volume periods and maintain flexibility in a fast-paced, evolving startup environment. 🎯 Requirements
3-6 years in technical support, support engineering, or similar roles
Experience in a complex system environment (hardware + software preferred)
Strong experience with:
- Log analysis and system diagnostics
- Troubleshooting across multiple systems (CRM, ERP, internal tools)
Familiarity with tools such as Salesforce, NetSuite, Zendesk, or similar
Experience operating in a real-time, phone-first support environment
Strong problem-solving skills with a bias toward ownership and resolution
Detail-oriented with strong documentation habits
Energized by Avive’s mission and excited to help deliver a best-in-class support experience that saves lives. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

log analysissystem diagnosticstroubleshootingdata flow analysisissue resolutiontechnical documentationmulti-step resolutionroot cause analysissystem integration

Soft Skills

problem-solvingownershipdetail-orientedcommunicationcustomer interaction managementflexibilitystructured guidanceteam collaboration