B2C Sales Consultant

Aviva

Consultative Sales Consultant providing customer support through WhatsApp, phone, and social media. Identifying client needs and offering suitable accommodation solutions while ensuring sales policy compliance.

Posted 7/16/2026full-timeRio Quente • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to identify customer needs while providing tailored solutions. Proficient in managing the sales process from quote preparation to closing, ensuring compliance with company policies and enhancing customer loyalty.

Highest-signal resume keywords

Customer ServiceSales ConversionRelationship BuildingQuote PreparationHigher Education Pursuit

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SalesReservation ManagementQuote PreparationCustomer Needs AssessmentCommercial Policy Application

Soft Skills

CommunicationFollow-UpProblem SolvingCustomer Loyalty Enhancement

Tools & Technologies

WhatsAppChatbotInstagramPhone

Industry Keywords

Customer ExperienceSales TargetsProductivity StandardsCommercial Campaigns

About the role

Key responsibilities & impact

Provide consultative service via WhatsApp, phone, chatbot, Instagram and other channels provided by the company;
Identify customers' needs and present the best accommodation, ticket, package and experience solutions according to their profile;
Prepare quotes, make reservations and close sales, ensuring the correct application of current commercial and pricing policies;
Work to convert incoming opportunities, aiming to meet sales, revenue, conversion and productivity targets;
Carry out relationship-building, follow-up and opportunity-recovery activities to increase conversion and customer loyalty;
Provide support to customers throughout the entire purchase journey, answering questions and delivering a differentiated customer service experience;
Ensure the quality of records and information in the company's systems, ensuring proper formalization of sales;
Monitor payments, reservation confirmations, voucher issuance and other steps necessary to complete the sale;
Participate in trainings, commercial campaigns and development activities promoted by the company;
Comply with the quality, productivity, service and customer experience standards established by the department.

Requirements

What you’ll need

Currently pursuing higher education (university degree in progress)

Benefits

Comp & perks

Market-competitive salary
Health insurance
Dental plan
Life insurance
Semiannual and annual PPR (performance-based profit sharing)
Wellhub
Immunization campaigns (vaccination programs)
Conexa / Psicologia Viva
On-site cafeteria
Babysitting allowance / daycare reimbursement
Access to Hot Park
Support for employees with disabilities (PCD assistance)
Wedding bonus
Service milestone awards
Partnerships (Fit Energia / Universities / Ótica Diniz)