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Financial Lines Claims Lead
AvivaSenior leadership role overseeing Financial Lines claims portfolio management and complex claims adjudication at Aviva Canada. Collaborating with underwriting and legal teams to enhance client experience and manage risks.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in Financial Lines claims management, including policy interpretation, coverage analysis, and litigation strategy. Proven ability to lead teams, drive performance improvements, and maintain high standards in claims handling.
Highest-signal resume keywords
Financial Lines Claims ManagementPolicy InterpretationCoaching and MentoringLitigation StrategyClaims Handling Best Practices
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
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Hard Skills
Claims AdjudicationCoverage AnalysisFinancial Lines Insurance ProductsKPI MonitoringLoss Outcome ImprovementData AnalysisRisk IdentificationReserving PracticesAudit SupportComplex Claims Handling
Soft Skills
Analytical SkillsDecision-MakingCommunication SkillsCustomer FocusTeam Development
Certifications & Qualifications
CIPFCIP
Industry Keywords
Directors & Officers ClaimsSecurities Class ActionsRegulatory InvestigationsFiduciary LiabilityAnti-Trust LitigationsBankruptcy Trustee LitigationsPrivate Equity LitigationVenture Capital LitigationClaims Performance StandardsIndemnity Management
About the role
Key responsibilities & impact- Provide strategic direction and oversight for the Financial Lines claims portfolio, including severity management and reserving adequacy.
- Own portfolio performance of Financial Lines claims, identifying trends, emerging risks, and opportunities to improve loss outcomes.
- Influence underwriting appetite before losses materially impact portfolio profitability, policy wording enhancements, and product development through claims insights and data.
- Guides others on the handling of the most complex, high-value, and politically sensitive claims.
- Provide final authority to Casualty Claims Adjusters or escalation-level direction on coverage positions, litigation strategy, and settlements.
- Act as escalation point for difficult broker/client situations and reputational risk matters.
- Review the quality of claims performance by supporting audits on a bi-annual basis.
- Set and maintain best-in-class claims handling standards across Financial Lines.
- Ensure consistency in policy interpretation, reserving practices, and coverage analysis.
- Lead technical training, thought leadership, and continuous improvement initiatives.
- Serve as a senior claims contact for key brokers, clients, reinsurers, and legal partners.
- Direct litigation strategy on significant or precedent-setting matters.
- Drive financial discipline across indemnity and expense management.
- Monitor KPIs (e.g., cycle times, leakage, reserve accuracy) and implement performance improvements.
- Coach and develop a team of Casualty claims professionals, including managers and senior examiners to eventually assume handling of D&O, E&O, EPL, Fiduciary, Crime and other future Financial Lines products.
Requirements
What you’ll need- Post- Secondary Education, CIP and FCIP strongly preferred.
- Minimum 10-15 years’ experience specializing in the adjudication of complex Commercial and Financial Institution Directors & Officers claims including but not limited to: securities class actions, shareholder derivative class actions, regulatory investigations, anti-trust litigations, bankruptcy trustee litigations, fiduciary liability/ERISA pension trust litigation, private equity/venture capital Litigation, financial.
- Extensive knowledge of Financial Lines insurance products, claims handling best practices and the investigation and litigation processes.
- Strong expertise in policy interpretation and coverage analysis.
- Demonstrated success in coaching, mentoring, and developing team members.
- Experience preparing and communicating written coverage positions, with the ability to clearly articulate coverage decisions and rationale.
- Excellent analytical, decision-making, and communication skills, with a focus on delivering quality customer and business outcomes.
Benefits
Comp & perks- Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
- Hybrid flexible work model.
- Outstanding career development opportunities.
- We’ll support your professional development education.
- Competitive vacation package with the option to purchase 5 extra days off per year.
- Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
- Corporate wellness programs to support our employees’ physical and mental health.