Junior/Intermediate Accident Benefits Advisor

Aviva

Healthcare Service Advisor responsible for ensuring timely resolution of Accident Benefit claims for Aviva. Collaborating with clients and specialists to achieve treatment goals and quality standards.

Posted 7/14/2026full-timeCalgary • 🇨🇦 CanadaJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Accident Benefits claims handling, policy interpretation, and compliance with corporate guidelines. Proficient in customer education and case management, ensuring adherence to quality standards and effective communication.

Highest-signal resume keywords

Accident Benefits Claims HandlingPolicy InterpretationCase Management ExperienceCIP CertificationCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ResolutionReserve AdjustmentInvestigative ReportingLegislation InterpretationSettlement Negotiation

Soft Skills

Excellent Communication SkillsStrong Organizational SkillsAbility to Learn and Adapt

Tools & Technologies

Computer ProgramsDatabasesSoftware

Certifications & Qualifications

CIP Certification

Industry Keywords

Insurance ContractsComplianceGovernanceFunctional RecoveryPremiere Healthcare Network

About the role

Key responsibilities & impact

Interpret insurance contracts, resolve policy coverages, and establish/adjust reserves in accordance with corporate guidelines
Handle Accident Benefits claims according to individual authority, knowledge, and expertise
Acquire investigative reports, independent medical examinations, statements from insureds/witnesses, and other specialists as required
Educate customers and providers on any new auto reform changes
Ensure adherence to internal policies and quality standards (Compliance & Governance)
Actively coordinate customers’ functional recovery, ensuring treatment goals are monitored
Assist in resolving claims issues related to legislation interpretation and settlement negotiations
Ensure service levels and quality standards are met by approved specialists
Educate insureds about the Premiere Healthcare Network
Attend and actively participate in training and file clinic sessions

Requirements

What you’ll need

College Diploma / Associate Degree or similar experience
2+ years of Accident Benefits and/or Casualty insurance claims handling experience is preferred
Prior case management experience (e.g., WCB/LTD or clinic setting) is an asset
Post‑secondary education (College Diploma or Bachelor’s Degree) in a related field
CIP or working toward CIP is required for licensing
Excellent customer service skills
Excellent communication skills
Ability to learn and adapt in a fast‑paced environment
Strong organizational skills
Ability to work within various computer programs, databases, and software