Senior Vendor Management Leader

Aviva

Senior Leader of Vendor Management at Aviva Canada focused on vendor relationships and performance. Leading improvements in operations to deliver better customer experiences while managing team capabilities.

Posted 5/28/2026full-timeMarkham • 🇨🇦 CanadaSenior💰 CA$120,000 - CA$140,000 per yearWebsite

About the role

Key responsibilities & impact

Drive continuous and steady improvement of vendor KPI’s and manage vendor relationships
Support and develop team capabilities in their roles and career aspirations
Have honest, constructive conversations, set clear direction and goals
Look for new and incremental ways to improve things every day for customers
Understand and apply risk management controls and help the team to meet compliance obligations
Use data and insight to determine how to improve overall performance and results
Think creatively to develop solutions or identify problems
Take the lead on project management and change initiatives within the team
Develop and recommend the strategic direction for the department
Represent the team in senior management discussions internally and externally
Manage a team that tracks and analyzes data to assess vendor performance
Act as a Change Champion and drive continuous improvement of vendor performance

Requirements

What you’ll need

5+ years in a Relationship Management, Vendor Management, Account Management, or similar roles
Preferably, possesses a university degree in business, finance or other related field
Operational Improvement and/or Project Management certification preferred
Significant metric/result-driven mentality, with a bias for speed and action
Strong analytical skills, with the ability to translate data into insights
Proficient with Excel, Qlik and PowerPoint
Understanding of finance fundamentals
Proven track record of delivering major and balanced financial savings and customer experience improvements
Validated sophisticated leadership skills
Validated courage and self-confidence
Ability to mediate conflict and resolve issues by identifying alternative solutions
Strong change management skills and comfortable evolving in an environment where change is the norm
Comfortable presenting in front of large groups of people

Benefits

Comp & perks

Compelling rewards package including base compensation
Eligibility for annual bonus
Retirement savings
Share plan
Health benefits
Personal wellness
Volunteer opportunities
Outstanding career development opportunities
Competitive vacation package with the option to purchase 5 extra days off per year
Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion
Corporate wellness programs to support our employees’ physical and mental health

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisrisk managementproject managementoperational improvementvendor managementaccount managementfinancial analysisperformance metricschange managementstrategic planning

Soft Skills

leadershipcommunicationconflict resolutionanalytical thinkingcreativityteam developmentproblem-solvingadaptabilityself-confidenceconstructive feedback

Certifications

Project Management certificationOperational Improvement certification