Broker Relationship Manager

Aviva

Broker Relationship Manager in the GTA region driving profitable growth and strategic opportunities through broker partnerships for Aviva Canada.

Posted 5/6/2026full-timeOntario • 🇨🇦 CanadaSeniorLead💰 CA$100,000 - CA$130,000 per yearWebsite

About the role

Key responsibilities & impact

Identify strategic opportunities with broker partners, including succession planning gaps, merger or acquisition potential, business planning, digital readiness and portfolio transfers
Drive sales and marketing activities by aligning to the business plan, help brokers to grow their portfolios with Aviva
Identify and drive new business pipeline opportunities to support in growing the broker’s portfolio with Aviva
Develop solutions and find answers for their brokers by understanding their individual needs and providing expertise on how they can grow their business with Aviva
Act as the single point of contact for a broker partner, coordinating and orchestrating internal and external resources as vital
Provide brokers with creative solutions to their business challenges, strengthening our partnerships
Profit management through disciplined broker / portfolio management
Give brokers insights into their portfolios to help them manage their business (and ours)
Ongoing performance management, including monitoring mix of business, new business support, LR and retention trends, and other key success indicators
Use analytics to identify trends, mix of business problems, LR issues, etc.
Drive rehab processes where applicable
Business planning and execution through the development of plans with brokers that align with Aviva’s territorial and line of business objectives
Identifying strategic opportunities via portfolio transfers that add profitable volume to a broker’s book of business and identifying acquisition targets as well as consolidators
Succession planning activities to fill any gaps
Relationship management through building and strengthening relationships with principals, mid-managers, key producers and frontline staff
Leverage Salesforce and other business development tools to drive business development excellence within broker distribution

Requirements

What you’ll need

University – undergraduate degree or equivalent experience
CIP designation
8-10 years of related experience in the insurance industry
Experience in Commercial Lines is an asset
Portfolio management and marketing experience
Strong analytical and decision-making capabilities
Relationship management skills
Customer and results focused
Strong networking capabilities
Very strong business management (business plans, marketing plans, metrics, understands business drivers) capabilities
Sophisticated negotiation skills
Strategic problem solver
Excellent oral and written communication skills

Benefits

Comp & perks

Compelling rewards package including base compensation
Eligibility for annual bonus
Retirement savings
Share plan
Health benefits
Personal wellness
Volunteer opportunities
Competitive vacation package with the option to purchase 5 extra days off per year
Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion
Corporate wellness programs to support our employees’ physical and mental health

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

portfolio managementbusiness planningmarketinganalyticsnegotiationdecision-makingcommercial lines experienceperformance managementrehab processes

Soft Skills

relationship managementcustomer focusresults orientationnetworkingstrategic problem solvingcommunication

Certifications

CIP designationundergraduate degree