Catastrophe Claims Adjuster

Aviva

Catastrophe Claims Adjuster assisting clients through challenging property claims with confidence and care. Join a world-class team at Aviva Canada to support and manage claims effectively.

Posted 5/1/2026full-timeToronto • 🇨🇦 CanadaMid-LevelSenior💰 CA$85,000 - CA$100,000 per yearWebsite

About the role

Key responsibilities & impact

Review facts, policy, technical reports, fire marshal's reports, case law, and make decisions on coverage, value of first-party claims, and negotiate/settle the claims accordingly.
Investigate by meeting with insureds, third parties, witnesses, and lawyers to acquire facts and information.
Provide outstanding customer service and keep related parties advised of the claims status.
Ensure data accuracy, issue payments to insureds, vendors, and other relevant parties.
Negotiate and reconcile contractor estimates to arrive at an appropriate scope of repair and settlement.
Conduct physical inspections of damaged properties, including taking photographs, using a drone, crafting diagrams, and completing a scope of damage and estimate using Xactimate estimating software.
Identify large losses, questionable claim indicators, and subrogation opportunities early.
Maintain accurate reserving of claims files.

Requirements

What you’ll need

College or University degree, or CIP designation.
Prior customer service experience, preferably with face-to-face interaction.
3+ years of property personal and commercial experience.
Knowledge of building construction and estimating software.
Excellent time management and organizational skills.
Outstanding customer service and communication skills.
Strong problem-solving abilities.
Ability to travel across Canada at a moment's notice and work away from home for up to 30 days at a time.
Capability to work extended hours and weekends 365 days/year.
Valid driver’s license.

Benefits

Comp & perks

Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
Hybrid flexible work model.
Outstanding career development opportunities.
We’ll support your professional development education.
Competitive vacation package with the option to purchase 5 extra days off per year.
Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
Corporate wellness programs to support our employees’ physical and mental health.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Xactimate estimating softwarebuilding construction knowledgeclaims negotiationclaims investigationdata accuracyscope of damage estimationphysical inspectionssubrogation identificationcontractor estimate reconciliationfirst-party claims assessment

Soft Skills

customer servicetime managementorganizational skillscommunication skillsproblem-solving abilities

Certifications

CIP designationcollege or university degree