Aviva

Senior Casualty Claims Specialist – Global Corporate and Specialty

Aviva

full-time

Posted on:

Location Type: Hybrid

Location: Markham • 🇨🇦 Canada

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Salary

💰 CA$83,500 - CA$103,500 per year

Job Level

Senior

About the role

  • Support GCS Value Proposition every day and with every interaction by providing excellent customer and stakeholder communication on claim matters
  • Provide superior customer service to our clients and partners
  • Investigate, evaluate and settle Auto BI, Commercial General Liability Casualty and possibly some PD liability / E&O/ US claims with claimants or their representatives
  • Ability to handle a varied pending, including files in both pre-litigation and litigation as well as out-of-province claims.
  • On litigation files, work in partnership with defence counsel to develop and implement strategies for bringing files to a timely and efficient resolution
  • High level of comfort dealing directly with key clients and broker on all claim related issues and other assistance as required
  • Interpret and confirm insurance coverage using background knowledge of relevant case law combined with a thorough understanding of policy wordings
  • Ensure file reserves are set on a timely and accurate basis, in accordance with company protocols
  • Maintain control over expenses through pro-active handling techniques
  • Review and analyse Third Party Adjuster other external reports to ensure proper disposition of claims with view to manage costs and provide exceptional customer service;
  • Provide instructions to vendors and TPA’s to adjust claims and ensure they adhere to company policies and procedures;
  • Expert understanding of the claims experience while understanding the technical strategic direction for the claims file
  • Look for new and incremental ways to improve things every day for the customer
  • Clear understanding of financial elements of our claims function to ensure we remain financially strong and deliver year on year improvement in our business performance
  • Maintain the accuracy and integrity of the financial information captured in Aviva systems
  • Develop an appreciation for the insured’s business/ business model in order to provide best in class customer service
  • Identify and report on any suspicions of fraud or financial irregularities in line with existing Aviva procedures
  • Identify opportunities to improve the customer journey, the claims handling processes and financial outcomes for our business.

Requirements

  • 7 + years previous claims experience;
  • 5 + years of Commercial Claims; with a strong knowledge of Casualty/Personal Lines
  • Exposure to US claims/ E&O/ PD liability claims an asset
  • CIP or FCIP Industry designation preferred
  • University Degree or College Diploma or equivalent
  • Casualty technical work experience
  • Client interaction experience
  • Technical competence in Commercial insurance
  • Excellent verbal and written communication skills
  • Computer proficiency; Excel, Word, PowerPoint, Outlook, ClaimCenter
  • Sound decision making and problem solving skills.
Benefits
  • Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
  • Hybrid flexible work model.
  • Outstanding career development opportunities.
  • We’ll support your professional development education.
  • Competitive vacation package with the option to purchase 5 extra days off per year.
  • Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
  • Corporate wellness programs to support our employees’ physical and mental health.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
claims experienceCommercial ClaimsCasualtyPersonal LinesUS claimsE&O liabilityPD liabilitytechnical competence in Commercial insurancefinancial analysisclaims handling processes
Soft skills
customer servicestakeholder communicationdecision makingproblem solvingclient interactionstrategic thinkingadaptabilityanalytical skillsteam collaborationcontinuous improvement
Certifications
CIPFCIPUniversity DegreeCollege Diploma