Document current-state processes and understand applicable stakeholder requirements
Engineer and enhance future‑state business process designs across SOCON to standardize user/ customer experience, improve efficiency, consistency, and enable scalability
Maintain the process hierarchy and apply established process management standards and methodologies to ensure alignment with business governance
Translate validated business requirements into implementation‑ready process design artifacts that support operational execution
Measure and validate process health and feasibility through effective collaboration with stakeholders across various functional groups
Support process automation and system migration initiatives by ensuring processes are clearly defined, structured, and ready for implementation
Provide structured process design inputs to support downstream Standard Operating Procedure (SOP) development, without owning SOP authorship or document control

Requirements

Bachelor’s degree in business, STEM, Operations, or a related discipline, or an equivalent combination of education and relevant professional experience
5+ years of progressive experience in process design, process improvement, or operational transformation roles, demonstrating increasing scope and complexity of work
Demonstrated ability to develop future‑state process design artifacts that support implementation of process modernization efforts, operational readiness, and business change initiatives
Proficiency with Microsoft Office applications and process modeling tools (e.g., Visio or equivalent), with the ability to produce clear, professional process design outputs
Experience and proficiency in root-cause analysis, process data analysis (MS Excel, SQL, etc.), performance measurement and continuous improvement initiatives
Working knowledge of process hierarchy concepts and established process management frameworks, with the ability to apply standards consistently across assigned processes
Experience with Lean, Six Sigma, or continuous improvement methodologies is an asset
Strong stakeholder engagement, facilitation, and communication skills, with the ability to work independently with cross‑functional partners and incorporate feedback into process designs
Strong proficiency in English is required and bilingual fluency in French is an asset
At least Lean Six Sigma Green Belt or equivalent process improvement designation is required; Lean Six Sigma Black Belt is an asset

Benefits

Competitive compensation package that rewards and recognizes individual contributions
Excellent health, dental and insurance benefits to meet the diverse needs of our employees
Generous vacation time, fitness benefit, parental leave top-up options
Matching contributions to our retirement program
Commitment to the continuous improvement of our staff through learning & development and an education assistance program
Regular social events to foster teamwork

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

process designprocess improvementoperational transformationroot-cause analysisprocess data analysisperformance measurementcontinuous improvementprocess hierarchy conceptsprocess management frameworksprocess automation

Soft Skills

stakeholder engagementfacilitationcommunicationindependent workcross-functional collaborationfeedback incorporation

Certifications

Lean Six Sigma Green BeltLean Six Sigma Black Belt