Aviron Interactive

Customer Support

• Build and maintain a strong understanding of all Aviron products, support channels, and company policies and terms
• Serve as the first point of contact for customer inquiries across live chat, phone, email, and social media
• Resolve customer issues with empathy, clarity, and efficiency, escalating or routing technical issues to the Tech Support team when appropriate
• Process orders, cancellations, returns, and verify customer account information as needed
• Submit and manage shipping claims and delivery-related escalations when deliveries do not go as planned
• Identify recurring customer issues, gaps, or inefficiencies and proactively share feedback to help improve support processes, tools, and the overall customer experience
• Educate prospective members on Aviron hardware and software features through live video product demos
• Support cross-functional and ad hoc projects as needed

Customer Experience Specialist