Product Manager II, Positive Pay
Alkymi
CloudERP
Payment Implementation Specialist
Avinode Group
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- As a Payment Implementation Specialist, deliver a seamless onboarding experience for customers adopting Avinode’s integrated payment platform.
- Lead the implementation and onboarding of Avinode’s payment platform for new and existing customers globally.
- Guide customers through the setup, configuration, and integration of our third-party payment provider, including API-related steps.
- Consult with customers on best practices, compliance requirements, and payment workflows to ensure a smooth go-live.
- Proactively reinforce the value proposition of the payment platform throughout implementation to drive adoption and engagement.
- Act as the technical point of contact during the onboarding phase, partnering with the Payment Solutions Manager for larger or more complex customers.
- Collaborate with Payment Operations, Product, Engineering, and Customer Success to escalate issues, manage dependencies, and drive resolution.
- Maintain detailed documentation of implementation steps, configurations, and customer needs for transition to support and success teams.
- Identify opportunities to improve onboarding processes, sales enablement, and self-service resources (Help Center/Academy) to improve adoption.
Requirements
- 3+ years of experience in a customer-facing implementation, onboarding, or technical consulting role, ideally in fintech or payment platforms.
- Strong understanding of payment systems, including credit card processing, ACH, Fedwire, SEPA, and cross-border transactions.
- Hands-on experience with onboarding platforms that include APIs, integrations, or third-party vendor configurations.
- Excellent problem-solving skills and the ability to manage multiple implementations simultaneously.
- Strong communication skills with the ability to explain technical concepts to both technical and non-technical stakeholders.
- Comfortable working with finance teams and executives (e.g. Controllers, CFO’s), with the ability to understand their priorities, speak their language, and align implementation to financial processes and compliance needs.
- Highly organized and detail-oriented, with a proactive and collaborative mindset.
- Familiarity with tools like Salesforce, Jira, or implementation project tools is a plus.
- Able to role model Avinode Group core values.
