Principal Product Designer
AvidXchange, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Lead end-to-end design processes from discovery and research through concept development, flows, wireframes, and high-fidelity prototypes.
- Partner with research, product, and service teams to understand user and business needs, identify opportunities, and define meaningful service experiences.
- Translate complex systems and customer insights into simple, elegant product and service solutions.
- Drive system thinking and service design across multiple products and platforms, maintaining a customer-first mindset.
- Facilitate service blueprinting, journey mapping, and story mapping workshops to visualize frontstage and backstage processes and align cross-functional teams.
- Design and test prototypes and mock-ups for new service concepts across digital and physical touchpoints, iterating based on user feedback.
- Collaborate closely with business stakeholders, product managers, developers, researchers, content designers, and other cross-functional partners.
- Clearly present design rationale, process, and outcomes to stakeholders and executives.
- Champion design cohesion by contributing to and guiding the application of our design system and experience strategy.
- Lead and mentor other designers, elevating design craft and advancing service design practices across the organization.
- Contribute to the growth of AvidXchange’s design culture—promoting collaboration, creativity, and continuous learning.
Requirements
- 10+ years of experience as a product designer, UX designer, or interaction designer, with a portfolio that demonstrates impactful, user-centered solutions.
- 5+ years leading large-scale design initiatives and mentoring other designers.
- 5+ years of experience planning, facilitating, and synthesizing workshops such as service blueprinting, journey mapping, or ideation sessions.
- Proven experience creating experience maps, user journeys, service blueprints, flows, and wireframes for complex systems.
- A track record of delivering high-quality digital products that demonstrate design excellence and measurable business results.
- Mastery of core design skills including interaction design, information architecture, and user interface design.
- Exceptional communication and storytelling skills to convey complex concepts clearly to diverse audiences.
- Demonstrated ability to evaluate the customer and business impact of design decisions.
- Bachelor’s degree (or equivalent experience) in Design, HCI, or a related field.
Benefits
- 18 days PTO*
- 11 Holidays (8 company recognized & 3 floating holidays)
- 16 hours per year of paid Volunteer Time Off (VTO)
- Competitive Healthcare
- 401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2%
- Parental Leave: 8 weeks 100% paid by AvidXchange**
- Discounts on Pet, Home, and Auto insurance
- Onsite gym fitness center, yoga studio, and basketball court
- Tuition Reimbursement up to the federal maximum of $5,250***
- Hybrid Workplace Flexibility
- Free parking
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
product designUX designinteraction designinformation architectureuser interface designservice blueprintingjourney mappingexperience mapswireframesprototyping
Soft skills
communicationstorytellingmentoringcollaborationcreativitycontinuous learningsystem thinkingcustomer-first mindsetdesign rationale presentationfacilitation
Certifications
Bachelor’s degree in DesignBachelor’s degree in HCI