Senior Renewal Operations Manager

Avid

Senior Renewal Operations Manager designing and optimizing renewal processes and reporting for Avid's high-volume segment. Collaborating with cross-functional teams to ensure accurate actionable insights.

Posted 5/5/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $121,018 - $181,525 per yearWebsite

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Build and maintain renewal reporting for the high-volume segment, providing leadership with regular, reliable visibility into renewal forecasting and performance.
Serve as the operational owner of renewal data: define what gets captured, where, and how — and work cross-functionally to ensure high-volume renewal reporting is accurate, timely, and actionable.
Translate raw renewal data into clear narratives and insights that drive decisions at the leadership level.
Build and optimize a renewal pacing model for the down-market segment.
Establish clear leading indicators and early warning signals so leadership has forward-looking visibility, not just retrospective reporting.
Define best-practice renewal workflows for high-volume segments.
Ensure the right data is being captured in the right systems at every stage of the renewal lifecycle; audit current state and lead remediation where gaps exist.
Work with RevOps, Customer Ops, and IT to configure and optimize systems (CRM, partner portal, renewal orchestration tools) to support a recurring, automated renewal process for the down-market.
Define how the partner portal should surface, track, and action renewals — and work with the relevant teams to implement that vision.
Establish and manage a recurring renewal operations cadence.

Requirements

What you’ll need

6 + years in Revenue Operations, Sales Operations, or Renewal Operations in a global tech or SaaS company
Proven experience owning and building renewal operations for high-volume segments
Strong analytical skills with hands-on experience building renewal reporting and pacing models; able to turn raw CRM data into executive-ready insights and proficiency with Excel (Power Query, Pivot Tables, and advanced formulas like Index Match)
Experience with channel and partner-led renewal motions; familiarity with partner portals or partner management tools is strongly preferred
Proficiency in CRM platforms (Salesforce) to build reporting and manage updates; comfortable working with BI tools (Power BI, Tableau, Looker) to build and validate reporting; experience with CSP platform (Gainsight) a plus
Demonstrated ability to define and implement operational processes in environments where structure does not yet exist
Able to influence and drive alignment across cross-functional stakeholders
Highly proactive with a builder mindset — you identify the gap, propose the solution, and see it through.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Avid Website LinkedIn All Job Openings 1001 - 5000 employees Founded 1987 📱 Media 🤖 Artificial Intelligence Media
Entertainment
Artificial Intelligence Avid is a company that provides innovative tools and software solutions for the media, entertainment, and music production industries. Known for products like Pro Tools and Media Composer, Avid helps creative professionals produce top-quality audio and video content, from music and movies to news and live performances. The company integrates advanced technology, including AI, to enhance workflows and efficiency in content creation. Avid also emphasizes ethical AI and collaborates with industry groups to promote responsible use in music and media production. Senior Renewal Operations Manager 🔥 4 minutes ago 🇺🇸 United States – Remote 💵 $121k - $181.5k / year ⏰ Full Time 🟠 Senior ⚙️ Operations 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Build and maintain renewal reporting for the high-volume segment, providing leadership with regular, reliable visibility into renewal forecasting and performance.
Serve as the operational owner of renewal data: define what gets captured, where, and how — and work cross-functionally to ensure high-volume renewal reporting is accurate, timely, and actionable.
Translate raw renewal data into clear narratives and insights that drive decisions at the leadership level.
Build and optimize a renewal pacing model for the down-market segment.
Establish clear leading indicators and early warning signals so leadership has forward-looking visibility, not just retrospective reporting.
Define best-practice renewal workflows for high-volume segments.
Ensure the right data is being captured in the right systems at every stage of the renewal lifecycle; audit current state and lead remediation where gaps exist.
Work with RevOps, Customer Ops, and IT to configure and optimize systems (CRM, partner portal, renewal orchestration tools) to support a recurring, automated renewal process for the down-market.
Define how the partner portal should surface, track, and action renewals — and work with the relevant teams to implement that vision.
Establish and manage a recurring renewal operations cadence. 🎯 Requirements
6 + years in Revenue Operations, Sales Operations, or Renewal Operations in a global tech or SaaS company
Proven experience owning and building renewal operations for high-volume segments
Strong analytical skills with hands-on experience building renewal reporting and pacing models; able to turn raw CRM data into executive-ready insights and proficiency with Excel (Power Query, Pivot Tables, and advanced formulas like Index Match)
Experience with channel and partner-led renewal motions; familiarity with partner portals or partner management tools is strongly preferred
Proficiency in CRM platforms (Salesforce) to build reporting and manage updates; comfortable working with BI tools (Power BI, Tableau, Looker) to build and validate reporting; experience with CSP platform (Gainsight) a plus
Demonstrated ability to define and implement operational processes in environments where structure does not yet exist
Able to influence and drive alignment across cross-functional stakeholders
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Hard Skills & Tools

renewal reportingrenewal forecastingrenewal pacing modelanalytical skillsExcelPower QueryPivot TablesIndex Matchoperational processesdata analysis

Soft Skills

leadershipcross-functional collaborationinfluenceproactivebuilder mindsetcommunicationproblem-solvingdecision-makingalignmentnarrative building