Enterprise Customer Success Manager

Avid

Enterprise Customer Success Manager guiding enterprise customers through onboarding and adoption. Collaborating with teams to ensure measurable outcomes and long-term success with solutions.

Posted 4/15/2026full-timeNew York City • California, New York • 🇺🇸 United StatesSeniorLead💰 $111,000 - $167,000 per yearWebsite

About the role

Key responsibilities & impact

Develop and execute comprehensive success plans aligned Avid products and solutions with customer goals, business objectives, and long-term outcomes.
Drive efficient onboarding and increasing adoption to accelerate time-to-value and ensure meaningful business impact.
Understand customers’ business models, priorities, KPIs, and use cases to guide them toward best practices and optimal utilization of our solutions.
Lead Quarterly and Executive Business Reviews (QBRs/EBRs) that clearly communicate progress, value realization, and future opportunities.
Collaborate closely with Sales and Account Management to identify expansion opportunities, whitespace, and upsell/cross-sell potential.
Analyze usage trends, KPIs, and adoption patterns to uncover opportunities for optimization and increased value.

Requirements

What you’ll need

Bachelor’s degree or equivalent experience required.
7–10+ years of Customer Success, Account Management, or related experience engaging with large enterprise customers.
Proven ability to manage complex customer relationships with both technical and business stakeholders.
High technical aptitude and familiarity with Salesforce, Gainsight, or other CSM/CRM tools.
Demonstrated success driving adoption, retention, and business value in enterprise environments.
Experience in Media & Entertainment or familiarity with music/video production workflows is a plus.

Benefits

Comp & perks

Paid time off
Professional development opportunities
Health insurance
Hybrid work environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successaccount managementbusiness reviewsadoption strategiesKPI analysisusage trend analysisbusiness optimization

Soft Skills

relationship managementcommunicationcollaborationstrategic thinkingproblem-solving

Certifications

Bachelor's degree