Avid

Enterprise Customer Success Manager

Avid

full-time

Posted on:

Location Type: Hybrid

Location: New York City • California • New York • United States

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Salary

💰 $111,000 - $167,000 per year

Job Level

SeniorLead

About the role

  • Develop and execute comprehensive success plans aligned Avid products and solutions with customer goals, business objectives, and long-term outcomes.
  • Drive efficient onboarding and increasing adoption to accelerate time-to-value and ensure meaningful business impact.
  • Understand customers’ business models, priorities, KPIs, and use cases to guide them toward best practices and optimal utilization of our solutions.
  • Lead Quarterly and Executive Business Reviews (QBRs/EBRs) that clearly communicate progress, value realization, and future opportunities.
  • Collaborate closely with Sales and Account Management to identify expansion opportunities, whitespace, and upsell/cross-sell potential.
  • Analyze usage trends, KPIs, and adoption patterns to uncover opportunities for optimization and increased value.

Requirements

  • Bachelor’s degree or equivalent experience required.
  • 7–10+ years of Customer Success, Account Management, or related experience engaging with large enterprise customers.
  • Proven ability to manage complex customer relationships with both technical and business stakeholders.
  • High technical aptitude and familiarity with Salesforce, Gainsight, or other CSM/CRM tools.
  • Demonstrated success driving adoption, retention, and business value in enterprise environments.
  • Experience in Media & Entertainment or familiarity with music/video production workflows is a plus.
Benefits
  • Paid time off
  • Professional development opportunities
  • Health insurance
  • Hybrid work environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successaccount managementbusiness reviewsadoption strategiesKPI analysisusage trend analysisbusiness optimization
Soft Skills
relationship managementcommunicationcollaborationstrategic thinkingproblem-solving
Certifications
Bachelor's degree