Customer Success Manager – Southern Europe

AVEVA

Customer Success Manager managing clients in Southern Europe for AVEVA, focusing on account management and customer success initiatives. Collaborating across teams to support customer growth and technology adoption.

Posted 7/27/2026full-timeGallarate • 🇮🇹 ItalyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management, customer success, and strategic adoption of AVEVA software solutions. Proficient in relationship management, project management methodologies, and effective communication across diverse teams.

Highest-signal resume keywords

Account ManagementCustomer SuccessProject Management MethodologyAVEVA Core TechnologiesCRM Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementProgram ManagementCustomer OnboardingSuccess Plan DevelopmentBusiness Opportunity Identification

Soft Skills

Strong Communication SkillsPresentation SkillsRelationship ManagementOrganizational SkillsMulti-tasking Ability

Tools & Technologies

CRM SystemsOffice 365SharePointPowerBISalesforceWorkday

Industry Keywords

Customer AdoptionCustomer SolutionsCross-Functional TeamsGeographically Distributed TeamsStrategic Software Deployment

About the role

Key responsibilities & impact

Manage existing accounts, ensuring customer success and perceived value of AVEVA software set
Onboarding: establish relationships and educate customers on AVEVA resources and services
Deployment: define architecture and manage Services budget
Adoption: understand customer’s business, define Success Plan, and drive adoption for strategic AVEVA software
Expansion: identify new business opportunities and team up with Sales to generate revenue

Requirements

What you’ll need

5+ years’ experience in similar roles
Strong verbal and written communication skills
Strong presentation skills on AVEVA core technologies or similar products
Ability to work well with cross-function and geographically distributed teams
Strong multi-tasking ability with a keen sense of prioritization
Strong relationship management and organizational skills
Experience with project and program management methodology and techniques
'Out-of-the-box' thinking for customer solutions
Effective use and understanding of CRM systems, Office 365, SharePoint, PowerBI, Salesforce, and Workday
Language requirement(s): Italian/French/Spanish, English

Benefits

Comp & perks

Travel to customer sites expected (~25% annually)