AVEVA

Customer Success Manager

AVEVA

full-time

Posted on:

Location Type: Hybrid

Location: Houston • Pennsylvania • Texas • United States

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Tech Stack

Cloud

About the role

  • Onboarding – establishing relationships, educating the customer on AVEVA resources and services, set expectations, identify business goals and objectives, and accelerate deployment readiness
  • Deployment – work with the Delivery Services Team or AVEVA partners to define architecture, identify and prioritize the PI rollout, recommend AVEVA Services or Support, define the Enterprise Roadmap, define and manage the ‘Services’ budget, and request, quote, coordinate AVEVA Services and Resources
  • Adoption – understand customer’s business and operations, define Success Plan, educate and consult on AVEVA use cases of value to customer, leverage workshop services, drive adoption for strategic AVEVA software (Cloud, synergy Sales plays, etc.)
  • Expansion – identify new business opportunity and team up with Sales to generate business revenue, leveraging both on deep expertise of customer’s business and frequent contacts.

Requirements

  • Strong communication and presentation skills
  • Strong presentation skills on AVEVA core technologies, business initiatives and services OR similar products (PI System, PIMS, Industrial Applications, Industrial IT)
  • ‘Out-of-the-box’ thinking that will enable delivery of solutions and services tailored for individual customer profiles and situations
  • 4+ years of experience with AVEVA software products working knowledge and/or similar products (PI System, PIMS, Industrial Applications, Industrial IT)
  • Effective use and understanding of CRM systems, Office 365, SharePoint, PowerBI, Salesforce, and Workday.
Benefits
  • Flex work hours
  • 20 days PTO rising to 25 with service
  • three paid volunteering days
  • primary and secondary parental leave
  • well-being support
  • medical, dental, vision, and 401K
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AVEVA software productsPI SystemPIMSIndustrial ApplicationsIndustrial IT
Soft Skills
communication skillspresentation skillsout-of-the-box thinking