Product Support Engineer
AVEVA
full-time
Posted on:
Location Type: Office
Location: Beijing • 🇨🇳 China
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
PythonSQL
About the role
- Enable our customers’ success to manage their operations by supporting them remotely through phone, email, web channels or on-site to best serve their environment while solving a variety of complex technical challenges
- Communicate with our customers to understand how they utilize our software to solve their business challenges, and collaborate with different departments to deliver and improve our customers’ experience with our company and products
- Complete our New Hire Orientation and a thorough training program where will you learn about our products, customers and company culture via classroom training, customer interactions, visiting operating facilities, shadowing, and hands on experience helping customers get value from their PI systems
- Teach our customers how to use our software as an instructor for public classes, or assist in the development of your peers as an internal instructor or job trainer
- Grow your technical skillset by developing a solid foundation in the PI system, related software and industry technologies
- Track and reproduce product issues in an effort to determine root cause
Requirements
- Bachelor's Degree or Master's Degree in Engineering, Chemical, Automation, Mechanical or related field
- Self-motivated individuals with a customer mindset and desire to help people
- Enthusiasm for technical problem solving, with attention to detail and strong communication skills
- Ability to learn and research in a dynamic and engaging environment
- Business level of English speaking and writing skills
- Knowledge in Network and security, Python and Powershell
- Exposure to Windows Server, Access privilege management, SQL would be an advantage
- Knowledge in AVEVA PI System or similar technologies would be an advantage
Benefits
- Professional development opportunities
- Comprehensive background check prior to employment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
PythonPowershellSQLNetwork securityWindows ServerAVEVA PI System
Soft skills
customer mindsettechnical problem solvingattention to detailstrong communication skillsself-motivatedability to learnresearch skills
Certifications
Bachelor's DegreeMaster's Degree