AVEVA

Tech Support Principal Engineer

AVEVA

full-time

Posted on:

Location Type: Hybrid

Location: Houston • California, Pennsylvania, Texas • 🇺🇸 United States

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Salary

💰 $90,800 - $196,800 per year

Job Level

Lead

About the role

  • Responding to all queries from customers – these can range from straightforward requests on usage of the tools to in-depth investigations of complex modelling problems.
  • Working with a broad range of customer end-users, including technical experts, to understand business workflows, solve problems, and provide detailed technical advice.
  • Training, including development of training material and running training courses.
  • Tracking and prioritising the status of customer queries, ensuring that they are dealt with in a timely manner.
  • Coordinating investigation of customer issues across multiple teams.
  • Working closely with Sales, R&D, Services and Project Management teams to ensure that customer queries are addressed in the most efficient way.

Requirements

  • 10+ years of Industry knowledge from the Oil and Gas sector [Refinery Economics]
  • Strong numerical background, ideally with a degree (or Ph.D) in mathematics, engineering or physical sciences
  • Analysis of technical requirements, solving detailed technical problems and providing solutions
  • An ability to communicate detailed technical topics to a varied audience
  • Experience of presenting to clients and to an audience
  • Keen to learn and gain in-depth understanding of technical issues
  • Competent user of Microsoft Word, Excel and PowerPoint
Benefits
  • Flex work hours
  • 20 days PTO rising to 25 with service
  • three paid volunteering days
  • primary and secondary parental leave
  • well-being support
  • medical
  • dental
  • vision
  • 401K

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
numerical analysistechnical problem solvingtraining material developmentcustomer query trackingbusiness workflow analysis
Soft skills
communicationpresentationproblem-solvingcollaborationtime management
Certifications
Ph.D in mathematicsdegree in engineeringdegree in physical sciences