Risk

• Maintain customer master data workflows (create/update) within the MDM ecosystem (Informatica IDQ & MDM)
• Support account hierarchy management to ensure correct relationships and roll-ups
• Own enrichment of new customer records and ensure completeness of key attributes (ID numbers, industry, geography, address)
• Define and monitor data quality rules, metrics, and thresholds
• Perform regular match & merge validations to eliminate duplicates and maintain a single source of truth
• Investigate, resolve, and document data quality issues and root causes
• Aligning customer data across core business systems and maintaining consistency
• Collaborate with IT to automate customer onboarding and updates
• Ensure application of data standards across systems
• Participate in data governance forums, contribute to policies and best practices
• Act as a point of contact for customer data-related inquiries and escalations
• Prepare regular reports on customer data quality and completeness
• Highlight trends, risks, and opportunities for process improvement

Customer Data Governance Analyst – MDM

Director, Salesforce Delivery Governance – Salesforce Implementation Experience Mandatory

Senior Customer Data Governance & MDM Analyst