Risk

• Manage complex create/update/merge workflows for customer master data within the MDM ecosystem (Informatica IDQ & MDM)
• Identify inefficiencies in customer data processes and recommend improvements to streamline workflows
• Ensure account hierarchy structures remain accurate and support business reporting needs
• Support and improve enrichment processes for key attributes such as industry, geography, and customer size
• Develop, monitor, and refine data quality rules and thresholds, ensuring alignment with business requirements
• Perform in-depth data profiling and match & merge validations to maintain a single source of truth
• Conduct root-cause analysis for recurring issues and work with IT or process owners to implement permanent fixes
• Share best practices with other team members and provide guidance on data analysis techniques
• Partner with IT and business teams to improve automation for customer onboarding, updates, and hierarchy management
• Monitor data synchronization across enterprise systems and flag misalignments for resolution
• Document process improvements and collaborate on UAT for system changes impacting customer data
• Participate in data governance forums, contribute to policies and best practices
• Act as a point of contact for customer data-related inquiries and escalations
• Build and maintain reports or dashboards that track data quality KPIs
• Provide actionable insights and recommend process improvements based on trend analysis

Senior Customer Data Governance & MDM Analyst

Director, Salesforce Delivery Governance – Salesforce Implementation Experience Mandatory

Customer Data Governance Analyst – MDM