Product Manager

• Serve as the voice of the customer, ensuring all product decisions enhance user experience and solve real customer pain points.
• Work closely with UX designers to research, prototype, and validate solutions before implementation.
• Lead customer communications related to product enhancements and roadmap, partnering with marketing to drive awareness and adoption of new capabilities.
• Conduct customer interviews, usability tests, and data analysis to gather feedback and validate product assumptions.
• Monitor customer usage data and support tickets to identify areas for continuous improvement.
• Act as a point of contact for internal teams with product-related inquiries, feature requests, and feedback.
• Leverage key performance metrics to track the success of product features and inform future enhancements.
• Work with data analysts and business intelligence teams to gather insights that inform product refinements.
• Collaborate with marketing and customer success teams to craft messaging, product positioning, and user documentation.
• Present feature updates and backlog progress to internal stakeholders and contribute to roadmap discussions led by senior leadership.

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