Technical Customer Support Engineer – m/f/d
AVES Reality
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇩🇪 Germany
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
Python
About the role
- First point of contact for B2B customers and partners for AVES Launcher
- Analyze and resolve technical issues
- Work closely with product and engineering teams
- Maintain the knowledge base and tutorials
Requirements
- 2+ years of experience in technical customer support, DevOps, or software development
- Strong knowledge of C++ and Python
- Familiarity with 3D file formats and GIS workflows
- Experience working with ticketing systems
- Clear communication skills in English and German
Benefits
- Open and supportive team culture
- Regular feedback cycles
- Ongoing personal and professional growth
- Responsibility from day one
- Opportunities to actively shape our company and product
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
C++Python3D file formatsGIS workflowstechnical customer supportDevOpssoftware developmentticketing systems
Soft skills
clear communicationinterpersonal skills