Field Service Technician
Avery Dennison
full-time
Posted on:
Location Type: Remote
Location: Ohio • United States
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Salary
💰 $25 - $32 per hour
About the role
- Provide technical services at customer’s location and support to sales, marketing or business development within assigned territory
- Provide moderate to complex technical service expertise performing installations, services and on-site diagnostics and service on mechanical, electrical, electronic equipment, components, communication devices and systems
- Instruct customers on the operation or proper use of equipment
- Operate in the field on call and provide technical support to territory/assigned customers
- Manage service requirements in assigned territory and schedule own appointments
- Maintain highest priority on meeting customer expectations
- Maintain frequent communications with sales to stay abreast of customer needs and sensitivities
- Maintain up to date technical skills on all products including hardware and software
- Manage a parts inventory and orders parts internally as needed
Requirements
- Associates (2-yr) degree in Electronic/Mechanical Engineering or equivalent experience
- Minimum of 2 years experience as a Field Technical person in the same or similar industry
- Candidates should be comfortable with commutes daily within a 3 hour radius/30k-40k miles a year
- Ability to work independently and with minimum supervision
- Skilled in organizing and prioritizing workloads and schedules
- Good oral and written communication skills
- Good interpersonal, customer service and relationship building skills
- Understanding and experience with information systems environments and systems
- Understanding of applicable computer systems, such as Microsoft Office, Google and function specific software
Benefits
- Health & Wellness benefits starting on day 1 of employment
- Paid parental leave
- 401K eligibility
- Tuition reimbursement
- Employee Assistance Program eligibility / Health Advocate
- Paid vacation
- Paid holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical service expertiseinstallationson-site diagnosticsmechanical equipmentelectrical equipmentelectronic equipmentcommunication devicescustomer operation instructionparts inventory managementservice scheduling
Soft Skills
customer servicerelationship buildingindependent workorganizational skillsprioritizationoral communicationwritten communicationinterpersonal skills
Certifications
Associates degree in Electronic EngineeringAssociates degree in Mechanical Engineering