Support Engineer

• Lead on-site installations of our systems, including complex integration with customer infrastructure, and ensure proper configuration.
• Act as the technical point of escalation for critical equipment failures, performing diagnostics both in person and remotely using tools like video assistance.
• Perform predictive and preventative maintenance by analyzing system data to optimize performance and prevent failures.
• Provide real-time assistance via phone and video. Travel is required up to 75% of the time.
• Build and maintain strong relationships with customers, acting as a technical advisor.

Field Service Engineer, Technical Support

Customer and Technical Support Consultant – Bilingual

Customer and Technical Support Consultant – Chemistry

ADAS Customer Support Technician

Technical Support Associate

Lead Decision Support Analyst