Avertium

Resource Manager – Professional Services

Avertium

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

Cyber Security

About the role

  • Maintain a centralized view of consultant availability, capacity, and project assignments across multiple schedules.
  • Plan and allocate internal consultants and third-party resources based on skills, certifications, availability, and project needs.
  • Monitor the sales pipeline to anticipate staffing needs and identify resource gaps.
  • Align resource assignments with active projects, upcoming delivery needs, and new opportunities.
  • Create, update, and maintain all resource bookings, including project work, pipeline, PTO, holidays, bench time, and shadowing.
  • Partner weekly with Managing Consultants to review PTO requests, consultant skillsets, and availability.
  • Collaborate with Project Managers to review project status, forecast delivery needs, and resolve resource risks.
  • Update and maintain utilization, capacity, and revenue forecasts in planning systems.
  • Ensure balanced workloads and maximize utilization while supporting sustainable delivery.
  • Support staffing across cybersecurity service offerings, including coordination of subcontractors.
  • Maintain and improve resource management tools, processes, and templates.
  • Provide reporting and insights on utilization, availability, capacity, and staffing priorities.
  • Analyze resource data to identify trends, risks, and opportunities for improvement.
  • Act as an escalation point for resource conflicts or availability issues.
  • Support consultant development through shadowing, training alignment, and bench planning.
  • Contribute to the ongoing growth and maturity of the Resource Management Office (RMO).

Requirements

  • Minimum 5 years of experience in resource management, professional services operations, or a related role.
  • Experience in a professional services organization, preferably within cybersecurity or information security.
  • Strong knowledge of resource planning, utilization, forecasting, and capacity management.
  • Experience working with subcontractors or third-party resources.
  • Strong organizational skills with the ability to manage multiple schedules and priorities.
  • Excellent communication and collaboration skills.
  • Ability to maintain confidentiality and operate with professionalism.
  • Experience with Professional Services Automation tools and Salesforce.
  • **Preferred**
  • Resource Management Certified Professional (RMCP) or similar certification.
  • Experience with Salesforce, Certinia
  • Exposure to cybersecurity offerings such as GRC, PCI, or advisory services.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
resource managementutilization forecastingcapacity managementresource planningdata analysisproject management
Soft Skills
organizational skillscommunication skillscollaboration skillsprofessionalismconfidentiality
Certifications
Resource Management Certified Professional (RMCP)