Lead all commercial analytics, insights and performance reporting activities supporting Sales, Marketing, Market Access and Medical Affairs organizations
Own and develop demand based forecasting models and a comprehensive KPI framework to monitor brand, field and organizational performance
Maintain market research plan to support market research activities, including both quantitative and qualitative studies
Provide proactive, actionable insights related to market dynamics, customer behavior and commercial effectiveness to senior leadership
Design, deliver and communicate standardized and ad hoc analyses to identify opportunities, risks and areas for course correction
Effectively communicate insights through monthly and quarterly business review executive-level presentations, dashboards and field-facing performance communications
Lead field operations capabilities including sales force strategy & sizing, territory alignments, field deployment including HCP and account targeting strategies and call planning operations
Oversee incentive compensation plan design and analytics, administration and reporting, adjudication and audit readiness and chair ICRC (incentive compensation review committee)
Develop and strong focus on sales force execution KPIs, partnering cross-functionally to ensure effective field communication of performance metrics, goals and priorities
Support Market Access including Patient Services through performance analytics, operational insights and reimbursement-related reporting
Contribute to the continuous improvement of commercial execution models as the organization grows and evolves ensuring scalability of operations functions
Serve as primary point of contact for commercial data vendors, syndicated data sources and analytics partners
Partner with internal and external stakeholders to ensure data quality, integrity, governance and timely delivery of analytics
Ensure automation of key metrics and performance indicators partnering closely with platforms team to evolve the commercial data ecosystem including data models for seamless reporting
Lead analytics request intake, prioritization and governance processes to align resources with business-critical objectives
Ensure compliance with all data governance, privacy and regulatory requirements such as AMA Vendor Management & Operational Excellence
Lead vendor selection, contracting and ongoing management for analytics and commercial operations vendors
Oversee RFP processes, budget forecasting, performance reviews and QBRs to ensure high-quality and cost-effective delivery
Drive process optimization and operational efficiency across commercial analytics and operations workflows
Build, lead and develop a high-performing team, fostering a culture of ownership and accountability, collaboration, continuous learning and data-driven decision making

Requirements

Bachelor’s degree required; advanced degree preferred (MBA or equivalent)
10+ years of experience in commercial analytics, field operations, commercial operations or related roles within the pharmaceutical or biotechnology industry
Demonstrated experience leading both commercial analytics and field operations or sales operations functions
Deep understanding of pharmaceutical data sources, including syndicated data such as IQVIA, Veeva, specialty pharmacy data, claims data and market access data sets
Proven track record of building or scaling commercial infrastructure, processes and systems in a growing organization
Experience in specialty and buy-and-bill markets strongly preferred
Strong analytical and problem-solving skills with the ability to synthesize complex data into clear business recommendations
Experience with commercial systems and tools including Veeva CRM and business intelligence platforms (i.e. Power BI, Tableau)
Strong Microsoft Excel skills; working knowledge of SQL or similar querying tools preferred
Excellent oral and written communication skills, with comfort presenting to executive leadership.

Benefits

Long-Term Incentive Plan (cash plan) of 25% base salary
Annual performance bonus target of 25% base salary

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

commercial analyticsdemand forecasting modelsKPI frameworkmarket researchdata governanceprocess optimizationanalytical skillsproblem-solvingSQLdata synthesis

Soft Skills

leadershipcommunicationcollaborationaccountabilitycontinuous learningdata-driven decision makingpresentation skillsstrategic thinkingcross-functional partnershipinsight generation

Certifications

Bachelor's degreeMBA or equivalent