Client Success Manager

Avenu Insights & Analytics

Client Success Manager leading end-to-end renewal execution in public sector. Building trusted relationships and leveraging resources for customer success and revenue growth.

Posted 4/25/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Lead designated territory and provide end-to-end renewal execution support to ensure customer retention and annual revenue and growth targets.
Spearhead renewal negotiations and drive incremental revenue.
Connect with customers regularly both virtually and in-person to become a trusted advisor.
Establish strong relationships based on knowledge of customer requirements and commitment to value.
Encourage all accounts to become Avenu references.
Develop effective and specific account plans to ensure revenue target delivery and sustainable growth by driving Demand Generation, Pipeline and Opportunity Management strategies.
Establish customer acumen - actively understand each customer’s needs, strategic growth plans.
Leverage internal Avenu resources to navigate contract creation, pricing, closing and bookings.
Leverage Avenu Solutions – be proficient in and bring all Avenu offers to bear on sales pursuits including industry solutions, LOB solutions and technology/consulting/business process outsourcing solutions.
Understand Avenu’s competition and effectively position solutions against them.
Ensure effective Pipeline planning - Follow a disciplined approach to maintaining a rolling pipeline.
Keep pipeline current and moving up the pipeline curve.
Orchestrate resources: deploy appropriate teams to execute winning product and service deployment including both Avenu and Partner resources.
Ensure account teams (and Partners) are well versed in each account’s strategy and well positioned for all customer touch points and events.
Maximize the value of all sales support organizations.
Maintain CRM system with accurate customer and pipeline information.
Enthusiastically support all Avenu promotions and events in the territory.
Understand state and local government management and sales and marketing serving the public sector.
Knowledgeable in commercial metrics and forecasting principles.
Perform other duties as assigned.

Requirements

What you’ll need

Bachelor’s degree equivalent.
Proven work experience (3+ Years) as a Client Success Manager, Customer Success Manager, Account Manager, Key Account Manager, or relevant role related to renewals of primarily to public sector, state and local government account.
Experience in sales operations and or contract negotiation a plus.
Proven track record in business application software and service sales across industries.
Demonstrated success with large transactions and lengthy sales campaigns in a fast-paced, consultative, and competitive market.

Benefits

Comp & perks

Competitive benefits and compensation package

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

contract negotiationsales operationspipeline managementdemand generationaccount planningbusiness application software salesforecasting principlescustomer retention strategiesincremental revenue generationconsultative sales

Soft Skills

customer acumenrelationship buildingcommunicationtrust buildingstrategic thinkingteam orchestrationadaptabilityproblem-solvingcollaborationleadership

Certifications

Bachelor’s degreeClient Success Manager certificationAccount Management certificationSales Operations certificationNegotiation certificationPublic Sector Sales certificationCustomer Success certificationBusiness Development certificationProject Management certificationConsultative Selling certification