Aventus

IT Support Generalist – Tier 1

Aventus

contract

Posted on:

Location Type: Remote

Location: Philippines

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Salary

💰 $8 per hour

Job Level

Junior

About the role

  • Perform password resets
  • Assist with MFA/2FA setup
  • Resolve account lockouts
  • Create new user accounts using predefined templates
  • Deactivate user access during offboarding
  • Monitor IT support email and Slack channels
  • Acknowledge and categorize incoming requests
  • Provide first-line troubleshooting support
  • Follow up on pending tickets
  • Escalate complex or configuration-related issues to senior IT
  • Send platform invitations (Google Workspace, Slack, Hubstaff, etc.)
  • Confirm system access prior to training start
  • Execute onboarding checklists
  • Remove system access during offboarding
  • Resolve login and access issues
  • Perform browser troubleshooting (cache, extensions, profiles)
  • Provide basic VPN connectivity support (installation guidance, login assistance, connection troubleshooting)
  • Escalate VPN configuration, firewall, or infrastructure-related issues to senior IT
  • Assist with general connectivity troubleshooting (internet checks, speed tests)
  • Troubleshoot headsets, microphones, and cameras
  • Update IT trackers and resource logs
  • Maintain organized documentation

Requirements

  • At least 1 year of experience in IT support, helpdesk, or technical support
  • Strong written and verbal English communication skills
  • Comfortable working in a fully remote environment
  • Reliable high-speed internet connection
  • Strong attention to detail
  • Ability to follow structured processes and SOPs
  • Highly responsive and organized
  • Ability to work U.S. Eastern Time
  • Preferred
  • Experience supporting remote teams
  • Familiarity with Google Workspace and Hubstaff
  • Experience in a BPO or call center environment
Benefits
  • No Hidden Fees or Deductions – Your earnings are net income
  • 100% Remote Work – Work from anywhere and say goodbye to long commutes, expensive meals, and gas costs.
  • Paid Time Off & Double-Pay Holidays – Recharge, relax, and enjoy well-earned breaks while getting rewarded if you work on holidays.
  • Monthly Medical Aid Bonus – We contribute to your healthcare needs.
  • Career Growth & Merit Increases – Short-term growth opportunities for overachievers, with performance-based raises.
  • A Supportive & Collaborative Culture – Work in an environment that values strategy, innovation, and meaningful relationships .
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
password resetsMFA2FAtroubleshootingVPN connectivity supportbrowser troubleshootingaccount managementticket escalationsystem access managementdocumentation
Soft Skills
written communicationverbal communicationattention to detailorganizational skillsresponsivenessability to follow processesremote work adaptabilitycustomer supportproblem-solvingteam collaboration