Customer Success Manager – AI Platform / Consulting Clients
avenit AG
full-time
Posted on:
Location Type: Remote
Location: Germany
Visit company websiteExplore more
About the role
- Onboarding & platform implementation (DoneWithYou & DoneForYou)
- AI prompting & architecture (strategic design & review)
- Enablement & time-to-value
- Strategic account management
- Interface with Product, Marketing & Sales
- Processes, CRM & automation (HubSpot)
- Technical support (Level 2–3)
Requirements
- Experience in Customer Success or working with SaaS/platform customers
- Structured, proactive, and strong communication skills
- Technical understanding, particularly around AI, automation and platform architectures
- Ideally initial experience with prompt engineering, RAG (retrieval-augmented generation) or AI tools
- Experience with CRM systems (e.g., HubSpot) and digital CS processes
- Enjoy working with clients, strategic thinking and hands-on operational implementation
Benefits
- 100% remote possible (must reside in Germany)
- Direct line to executive management
- Responsibility from day one
- Actively contribute to scaling our Customer Success function
- Work on the most relevant tech topic of the decade
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AI promptingplatform implementationautomationprompt engineeringretrieval-augmented generationtechnical supportCRM systems
Soft Skills
strong communication skillsstructuredproactivestrategic thinkingclient engagement