Junior IT Helpdesk Specialist – Spanish

Avenga

Junior IT Helpdesk Specialist providing technical support and troubleshooting in a hybrid role at Avenga. Work involves monitoring, incident resolution, and customer support in a diverse team.

Posted 5/16/2026full-timeBitola • 🇲🇰 North MacedoniaJuniorWebsite

Tech Stack

Tools & technologies

DNSLinuxTCP/IP

About the role

Key responsibilities & impact

12/5 Helpdesk support
Monitoring system support and troubleshoot problems
Analyzing root causes of Level 1 and Level 2 malfunctions and provide resolutions
Resolving Level 1 and Level 2 problems within the defined schedules and service level agreements
Driving incident resolution and process improvements to minimize impact to the production environment and business partners
Develop a support plan in order to prioritize and resolve issues
Address customer issues promptly and accurately
Work closely with business partners, vendors and technical groups to provide support and escalations for technical incidents
Develop preventive measures and document issue resolution procedures

Requirements

What you’ll need

Advanced written and verbal proficiency in Spanish
Advanced written and verbal proficiency in English
Experience in working as Helpdesk or support specialists
Experience in Windows and Linux system support and maintenance
Troubleshooting skills in a multi-user environment
Base knowledge of Active Directory and Exchange
Base knowledge of LAN/WAN architecture, TCP/IP, Firewall/VLAN configuration, NAT/Hardware-Based load balancing, encryption, and network security best practices
Knowledge of Internet network concepts, protocols and associated services (TCP/IP, HTTP, FTP, SCP, DNS)
Experience using monitoring tools
Ability to prioritize assignments, handles shifting deadlines, multitasking, and work independently as well as in a team environment
Ability to exercise good judgement, to independently assess risk, and to make critical decisions.

Benefits

Comp & perks

At Avenga, everyone matters. We provide equal opportunities in recruitment, career development, and leadership, regardless of race, ethnicity, gender identity, sexual orientation, disability, age, religion, or any other characteristic.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Helpdesk supportWindows system supportLinux system supportTroubleshootingActive DirectoryExchangeLAN/WAN architectureTCP/IPFirewall configurationNetwork security

Soft Skills

Advanced written proficiency in SpanishAdvanced verbal proficiency in SpanishAdvanced written proficiency in EnglishAdvanced verbal proficiency in EnglishAbility to prioritize assignmentsMultitaskingGood judgementCritical decision makingTeamworkIndependence