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Intake Supervisor
Aveanna HealthcareIntake Supervisor leading remote team responsible for coordinating patient admissions. Ensuring timely, accurate operations and delivering exceptional patient experience.
About the role
Key responsibilities & impact- Lead, coach, and develop a team of Intake Representatives and Leads
- Manage hiring, onboarding, training, performance coaching, and employee development
- Monitor daily workflows to ensure timely patient admissions and operational efficiency
- Partner with Sales and clinical teams to reduce time to start of care
- Handle escalated patient concerns and complex intake issues
- Analyze team performance metrics and identify opportunities for improvement
- Ensure compliance with HIPAA, company policies, and regulatory requirements
- Drive quality assurance initiatives and process improvements
- Collaborate across departments to resolve issues and improve the patient experience
Requirements
What you’ll need- High school diploma or GED required; Bachelor's degree preferred
- Minimum 2 years of leadership or management experience
- Healthcare, home health, DME, or patient services experience preferred
- Experience leading remote teams is a plus
- Proficiency with Microsoft Outlook, Word, and Excel
- Excellent organizational, communication, and analytical skills
Benefits
Comp & perks- 100% Remote
- Equipment Provided
- Full Benefits Package (Medical, Dental, Vision, Life Insurance)
- 401(k) with Company Match
- Employee Stock Purchase Plan
- Paid Time Off & Holidays
- Two Bonus Days Off ("Fun Day" & "Inclusion Day")
- Career Growth & Leadership Development Opportunities
- Collaborative, Mission-Driven Team Culture
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Performance AnalysisPatient Admissions ManagementOperational Efficiency MonitoringEmployee DevelopmentHiring and Onboarding
Soft Skills
Organizational SkillsCommunication SkillsAnalytical Skills