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Director of Hospital Engagement
Aveanna HealthcareDirector of Hospital Engagement collaborating with hospitals to facilitate children's home care transitions. Engaging with referral sources and case managers in New Jersey for effective patient support.
About the role
Key responsibilities & impact- Meet with case managers daily at assigned hospitals
- Check on status of new and existing patients, ensure patient and/or caregiver knows what to expect while on service
- Create and carry out a specific sales plans and market development plan in with company goals and objectives
- Provide regular feedback to corporate management regarding sales activity and success in market development
- Complete documentation for new patient referrals; Work with branch team to ensure we have all appropriate paperwork to set up a patient on service
- Respond to patient questions and concerns; assess patient needs, status, and tolerance issues, troubleshoot and make recommendations as indicated or requested
- Coordinate efforts with and provide pertinent updates to Payer Relations team throughout patient onboarding process
- Interface with physicians, dietitians, and case managers to clarify and manage patients’ clinical needs
- Respond and follow up with branch requests, including insurance issues, medical eligibility, and clinical information for authorizations
- Assist with special projects such as specific patient needs in the community, ongoing training requests, hospital discharge process
Requirements
What you’ll need- Bachelor’s degree in Business, Healthcare, or related field; equivalent work experience may be substituted in lieu of degree
- Must have a valid driver’s license and driving record that meet company standards
- Proficient in Microsoft suite of products including Outlook, Word and Excel
- Ability and willingness to travel locally
- Recent Home Care/Private Duty Experience preferred
- Previous experience with Children's Hospital a plus
- Must maintain company and employee confidentiality at all times
- Must maintain professional boundaries at all times
- Ability to remain calm and professional in stressful situations
- Attention to detail
- Time Management
- Effective problem-solving and conflict resolution
- Excellent organization and communication skills.
Benefits
Comp & perks- This position has a monthly commission plan.
ATS Keywords
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Hard Skills & Tools
Sales PlansMarket Development PlanDocumentation for Patient ReferralsMicrosoft Office SuitePatient Needs Assessment
Soft Skills
Attention to DetailTime ManagementProblem-SolvingConflict ResolutionProfessionalism
Certifications
Valid Driver's License