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Avaya

Global Account Manager

Avaya

Sales leader focused on CCaaS and cloud AI solutions at Avaya. Serving as trusted advisor to executives and defining successful commercial strategies.

Posted 4/24/2026full-timeRemote • North Carolina • 🇺🇸 United StatesSeniorLeadWebsite

Tech Stack

Tools & technologies
CloudERP

About the role

Key responsibilities & impact
  • Act as the trusted business and sales advisor to customer executives, leading strategic discussions focused on total cost of ownership (TCO), return on investment (ROI), platform scalability, and the strategic road map for modern cloud CX solutions.
  • Lead high-level business discovery to define the strategy and commercial justification for complex, large-scale CCaaS solutions.
  • Participate in the delivery of compelling, high-impact product demonstrations and Proof of Concepts (PoCs) that clearly illustrate the compelling business value of our platforms, showcasing integrations with core business applications (CRM, WFO, ERP).
  • Maintain expert-level knowledge of the CCaaS competitive landscape (e.g., Genesys, NICE CXone, Amazon Connect) and effectively position Avaya’s superior differentiation and clear business advantages.

Requirements

What you’ll need
  • 8+ years successful SaaS sales experience with a strong preference for expertise in CCaaS/UCaaS sales
  • A demonstrated history of hitting and exceeding annual sales targets
  • Exceptional communication, presentation, and whiteboarding skills, with a proven ability to lead strategic, value-focused discussions with C-level audiences.
  • Experience: Travel as required to achieve monthly, quarterly and annual sales plans.
  • Education: Bachelor degree or equivalent experience. Master Degree is preferred.

Benefits

Comp & perks
  • Health insurance
  • Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
SaaS salesCCaaS salesUCaaS salesbusiness discoveryproduct demonstrationsProof of Conceptsstrategic discussionscommercial justificationplatform scalabilitytotal cost of ownership
Soft Skills
communication skillspresentation skillswhiteboarding skillsstrategic thinkingvalue-focused discussionsleadershipcustomer advisorynegotiationrelationship buildingproblem solving