Serve as a key member of the 24×7 on-call rotation, responding to and managing incidents across production and pre-production environments.
Lead incident bridges, coordinate root cause analysis (RCA), and ensure post-incident reviews drive systemic improvements.
Maintain clear communication with cross-functional teams and leadership during major incidents.
Build, tune, and maintain observability dashboards (Azure Monitor, GCP Operations Suite, Prometheus, Grafana, Datadog, Log Analytics).
Perform deep-dive troubleshooting of application and service-level issues using distributed tracing and log analysis (Grafana, Datadog) to pinpoint root causes beyond infrastructure.
Define SLOs, SLIs, and error budgets to proactively identify and mitigate reliability risks before customer impact.
Integrate AI-Ops tools for anomaly detection, predictive alerting, and automated incident correlation.
Continuously enhance alert quality, reduce false positives, and automate runbooks for faster recovery.

Requirements

5+ years in Site Reliability, DevOps, Cloud Operations, or Customer support roles.
Demonstrated experience in application-level troubleshooting by analyzing logs and traces to identify bugs, performance bottlenecks, and error conditions.
Expertise in Azure and GCP cloud operations and distributed system reliability.
Understanding of Terraform, Ansible, and CI/CD pipelines (Jenkins, GitHub Actions).
Experience with observability and AI-Ops tools (Azure Monitor, GCP Operations Suite, Grafana, Prometheus, Datadog, etc.).
Solid grasp of incident management frameworks (P1–P3 handling, RCA, PIRs, on-call rotations).
Excellent analytical, troubleshooting, and communication skills.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

incident managementapplication-level troubleshootingdistributed tracinglog analysisSLOsSLIserror budgetsTerraformAnsibleCI/CD pipelines

Soft Skills

analytical skillstroubleshooting skillscommunication skills