Customer Success Manager III

AvaSure

Customer Success Manager responsible for enterprise customer relationships and driving value in healthcare SaaS. Leading strategies, mentoring team members, and collaborating cross-functionally.

Posted 5/16/2026full-timeRemote • Missouri • 🇺🇸 United StatesMid-LevelSenior💰 $105,000 - $108,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as strategic lead for and own enterprise customer relationships
Develop and execute tailored customer success strategies
Facilitate EBRs with senior/executive stakeholders, highlighting value and ROI
Partner across Sales, Product, Clinical, and Support to align execution
Act as an escalation point for complex or urgent issues
Cultivate executive relationships and strategic alignment
Coach and mentor CSM peers to support team-wide excellence
Monitor and influence metrics such as NRR, CSAT, and adoption
Drive measurable outcomes tied to retention, expansion, CSAT/NPS and customer advocacy

Requirements

What you’ll need

Bachelor’s degree or equivalent professional experience
6+ years in customer success, account management, or a related role preferably within healthcare SaaS/technology
Proven success managing complex enterprise accounts and delivering business results

Benefits

Comp & perks

AvaSure sponsored Medical, Dental & Vision
Safe Harbor 401K with Employer Matching up to 4%
HSA Employer Contributions
Employer Paid Life, Short-term and Long-term Disability, and AD&D Insurance Plans
Flexible Time Off Plan & Paid Holidays
Parental Leave
Generous Tuition & Continuing Education Reimbursement available
Employee Referral Bonus

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

strategic leadcustomer success strategiesrelationship managementcoachingmentoringstakeholder engagementissue escalationteam collaborationmetrics monitoringinfluencing outcomes

Certifications

Bachelor’s degree