AvaSure

Engineer

• The Integration Product Launch Engineer is responsible for leading cross‑functional teams through the planning and execution of new product and feature releases, ensuring organizational readiness, market validation, and successful deployment.
• This role also provides technical expertise in deploying and developing new integrations and ensuring seamless system integration across healthcare environments.
• Define launch objectives aligned with organizational strategic goals and translate them into clear, actionable plans.
• Work with cross-functional teams to create project charters outlining scope, timelines, stakeholders, and resource needs for new product or feature releases.
• Lead cross functional launch teams, establishing effective collaboration practices, communication cadence, and accountability.
• Gather customer and IT feedback during Limited Release or early deployments to inform product enhancements and documentation updates.
• Support the creation of internal and external training material by partnering with Product Marketing, Clinical Education, Customer Care, and other teams.
• Define integration requirements and collaborate with internal and client teams to clarify needs and expectations.
• Conduct requirement gathering, gap analysis, and creation of technical specification documents.
• Participate in the full SDLC for interfaces, including analysis, design, development, testing, and deployment.
• Build and support HL7 and other interfaces, including message mapping, transformations, and troubleshooting.
• Perform system and integration testing and collaborate with application teams on issue resolution.

Integration Product Launch Engineer

Customer Success Manager

• Own customer outcomes across a portfolio of accounts.
• Lead strategic planning sessions and business reviews.
• Lead customer onboarding, adoption, and engagement milestones.
• Build strong relationships across operational and managerial levels.
• Track adoption and performance metrics to identify risks and opportunities.
• Partner across functions to resolve issues and surface enhancements.
• Promote customer advocacy (references, case studies, etc.).
• Support growth by identifying upsell or expansion potential.
• Deliver on performance targets tied to retention, expansion, and CSAT and NPS.

Full-stack Engineer

• Design, develop, test, debug, and implement embedded software in C/C++, Embedded C, and related languages.
• Develop, integrate, and optimize drivers and software modules for communication buses such as SPI, I²C, USB, and UART.
• Implement firmware aligned with software requirements, architecture, and system-level constraints.
• Perform bug/defect analysis, debugging, and root‑cause investigations using simulation, emulation, and lab tools.
• Conduct unit, integration, and system testing; follow established Software Development Lifecycle (SDLC) processes.
• Utilize Software Bug Tracking, static analysis, and automated testing frameworks to ensure reliability.
• Work closely with hardware engineers on board bring‑up, driver validation, and system integration.
• Support manufacturing, testing, deployment, and firmware update activities across the product lifecycle.
• Provide technical input to requirements, design reviews, and risk assessments.
• Use Integrated Development Environments (IDE), version control, simulation tools, and Application Lifecycle Management (ALM) systems.
• Develop and maintain Software Requirements Specifications and Technical Specifications.
• Participate in continuous improvement of development workflows and engineering standards.
• May act as a team lead or technical guide for smaller project groups.
• Mentor junior engineers by sharing domain knowledge, reviewing code, and promoting best practices.

Embedded Software Engineer

Machine Learning Engineer

• Lead the end-to-end machine learning lifecycle, including data ingestion, model development, training, evaluation, deployment, monitoring, and iteration
• Own and evolve ML Ops architecture, including CI/CD for models, feature pipelines, model versioning, monitoring, and retraining strategies
• Serve as a player-coach, contributing directly to design reviews, code reviews, prototyping, and implementation for high-impact initiatives
• Architect and deploy computer vision models (e.g., CNNs, transformers, multimodal models) and LLM-based systems (e.g., prompt pipelines, fine-tuning, RAG, evaluation frameworks)
• Establish and track model performance, reliability, scalability, and ethical AI metrics, ensuring compliance with internal standards and regulatory expectations
• Lead project planning, feasibility analysis, and technical scoping for new AI-driven functionality
• Identify technical risks early and develop mitigation and contingency plans
• Maintain and design software primarily in Python, with the ability to contribute to or review code in C/C++, Java, JavaScript, C#, and mobile frameworks as needed
• Ensure strong testing discipline, including unit testing, integration testing, and test-driven development (TDD) practices
• Apply and mentor on software design patterns, debugging strategies, and production troubleshooting best practices
• Collaborate cross-functionally to align priorities, manage dependencies, and communicate progress, tradeoffs, and outcomes
• Write and present technical and executive-level status updates to stakeholders
• Oversee software and model releases and communicate release readiness and impact

Machine Learning Manager

Sales Development Rep

• Raise awareness and generate interest for AvaSure through cold calling, emails, and messaging through LinkedIn to prospective customers.
• Schedule initial discovery calls for AvaSure Sales Executives and do research on the accounts and people you are reaching out to.
• Meet or exceed assigned daily activity minimums of 30 calls per day.
• Provide constructive feedback on how to improve effectiveness and efficiency within the SDR role.
• Strategize with the sales and marketing team on new campaigns that will help generate new leads.
• Collaborate with team members to share and learn from best practices.
• Update Dynamics 365 daily including lead records, activity notes, account notes, etc.
• Create email and call campaigns and execute them within the sales automation platform (Salesloft) or CRM (Dynamics).
• Stay up to date with new products, services, pricing, etc. that AvaSure has to offer.
• Be accountable for meeting monthly sales quotas.
• Work closely with our AE team to help with expansion deals.
• Conduct your own research/prospecting.
• Participating in sales meetings.

Sales Development Representative

Revenue Operations

• Develop and execute cross‑functional strategies that expand revenue across new and existing markets.
• Identify growth levers, emerging opportunities, and operational gaps to increase revenue yield and business scalability.
• Partner with marketing, product development, finance, and customer success to build integrated go‑to‑market plans.
• Create a seamless customer journey from lead generation to long‑term retention.
• Lead sales operations, including forecasting, pipeline governance, territory planning, and process optimization.
• Implement best‑in‑class tools, playbooks, and workflows to increase sales productivity and efficiency.
• Build analytical frameworks to evaluate market trends, pricing models, and revenue performance.
• Track KPIs and operational metrics, identifying trends and driving action plans to improve results.
• Conduct competitive and market research to strengthen pricing strategies and value positioning.
• Stay current on industry trends to help AvaSure maintain a leadership edge in virtual care innovation.

Director of Revenue Operations

Account Executive

• Build relationships with key decision makers and stakeholders at site, division, and system level across all assigned accounts.
• Monitor all assigned accounts for utilization and other indicators and quickly act at any sign of dissatisfaction, attrition, or competitive activity.
• Collaborate effectively with cross functional support teams and others to build pipeline and drive additional business in existing customer accounts.
• Outbound prospecting to identify, qualify and close expansion business opportunities in assigned existing customer accounts.
• Manage and grow a strong network and oversee the complete sales cycle.
• Perform sales presentations and product demonstration onsite and in webinar format.
• Build a solid working knowledge of all healthcare solutions that AvaSure provides and how they benefit the customer.
• Develop an in-depth understanding of each existing customer’s market and competitive position, analyze their needs, and develop additional customer-specific value propositions to increase account penetration.
• Identify milestones needed to close an opportunity and utilize high-performing team members from, clinical, contracting, engineering, marketing, and company leadership as needed.
• Meet and exceed sales quota and other KPI’s as established by leadership.
• Maintain and update CRM daily, including close dates, sales stage, estimated revenue, and freeform comments as directed by leadership.
• Maintain a real-time understanding of the competitive landscape and approach each account and opportunity with a competitive mindset.

Enterprise Account Executive – Northeast Region

• Serve as the primary point of contact for assigned customers
• Execute success plans using automated and repeatable processes
• Support customer onboarding, adoption, and engagement milestones
• Monitor key success metrics and proactively surface issues
• Provide customers with regular reporting and actionable insights to support value realization
• Identify advocacy opportunities (e.g., case studies, references)
• Collaborate cross-functionally to resolve customer challenges
• Contribute to key performance targets including retention, timely onboarding, and improvements in CSAT and NPS