Avaron AB

Interim Head of Customer Engagement

Avaron AB

full-time

Posted on:

Location Type: Hybrid

Location: Göteborg • Sweden

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Lead

About the role

  • Drive the global Customer Engagement agenda and deliver on OKRs and strategic priorities.
  • Lead specialist teams within customer communication and support through close collaboration with line managers.
  • Develop and implement strategies for customer support and customer communication.
  • Ensure strong governance, performance management, and operational alignment across markets.
  • Put frameworks and prerequisites in place to enable effective execution.
  • Manage and optimize the budget for Customer Engagement initiatives.
  • Own and coordinate resolution areas related to commercial goodwill, technical goodwill, and buybacks.
  • Work closely with cross-functional stakeholders to strengthen customer loyalty and improve the customer experience globally.

Requirements

  • Bachelor's degree in Business Administration, Communication, Customer Experience, or a related field.
  • Minimum 3 years people management experience.
  • At least 5-7 years of experience in customer engagement, customer support, customer communication, or a similar CX-focused role, preferably at a senior or leadership level.
  • Strong knowledge of customer engagement frameworks, communication principles, and support operations.
  • Experience leading in an international environment across multiple countries, cultures, and time zones.
  • Strong analytical and problem-solving abilities.
  • Excellent written and verbal communication skills.
  • Ability to work independently with sensitive information while collaborating across functions.
  • Comfort working both strategically and operationally, including direct customer dialogue when needed.
  • Ability to influence peers and senior stakeholders through data, storytelling, and clear presentations.
Benefits
  • Permanent employment at Avaron AB
  • Occupational pension (4.5% up to 7.5 IBB, 30% above)
  • Wellness allowance of SEK 5,000 per year
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer engagementcustomer supportcustomer communicationperformance managementbudget managementgovernance frameworksanalytical skillsproblem-solving skillscommunication principlesCX-focused role
Soft Skills
people managementcollaborationindependenceinfluencestorytellingpresentation skillscross-functional teamworkcultural awarenessstrategic thinkingoperational execution
Certifications
Bachelor's degree in Business AdministrationBachelor's degree in CommunicationBachelor's degree in Customer Experience