Property Onboarding Manager – Global
AvantStay
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇲🇽 Mexico
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Own the onboarding lifecycle: Manage and coordinate all aspects of new property onboarding, ensuring each home transitions smoothly from signed contract to live listing.
- Be the point of contact: Serve as the primary liaison between homeowners and AvantStay’s internal stakeholders, ensuring clear, timely, and proactive communication throughout the process.
- Leverage tools and systems: Utilize AvantStay’s tech stack, dashboards, and project management tools to track onboarding progress, manage tasks, and surface risks proactively.
- Drive accountability: Collaborate with Field Operations, Market Leaders, and other cross-functional teams to keep tasks on schedule and ensure any issues are resolved quickly.
- Champion process automation: Identify and help implement opportunities to automate repeatable onboarding tasks in partnership with relevant teams.
- Use data to drive decisions: Analyze onboarding metrics to identify trends and recommend improvements for greater efficiency and homeowner satisfaction.
- Manage updates and reporting: Provide regular updates on onboarding progress, key milestones, risks, and contingency plans to leadership.
- Ensure compliance: Monitor contractual obligations and ensure that both AvantStay and homeowners meet agreed-upon requirements, including maintenance and vendor services.
- Continuously improve: Analyze processes and industry trends to recommend and implement improvements for greater efficiency, quality, and homeowner satisfaction.
- Uphold quality standards: Ensure all properties meet AvantStay’s brand standards before they’re listed for guests.
- Lead special projects: Take on additional onboarding and operational initiatives as assigned.
Requirements
- Bachelor’s Degree in a related field
- 3+ years’ of experience in property onboarding and project management or a similar client-facing role.
- Previous experience in hospitality, real estate, and/or property management required.
- Proven success managing complex, client-facing projects with multiple stakeholders.
- Excellent project management skills with a track record of delivering results on time and within budget.
- Outstanding written and verbal communication skills; able to build trust, deliver clear updates, and navigate sensitive conversations with confidence.
- A track record of using technology and data to streamline processes, track performance, and drive continuous improvement.
- Strong proficiency with CRM and collaboration tools (e.g., Slack, Salesforce).
- A process-minded, solutions-focused approach; you’re resourceful, organized, and love making things run better and faster.
- Excellent time management skills with the ability to juggle multiple priorities in a fast-paced environment.
- Self-motivated and adaptable, with a desire to work cross-functionally in a dynamic, growing company.
Benefits
- Competitive compensation, paid twice a month - dependent on experience & location
- Flexible workplace - work from anywhere outside the US
- We are a hospitality company so we support our staff and guests 7 days a week. This role will require approximately 40 hours of work per week on a 5-days on, 2-days off schedule. Primary hours are Monday through Friday during US business hours.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementdata analysisprocess automationonboarding managementclient-facing project managementperformance trackingquality assurance
Soft skills
communicationcollaborationtime managementproblem-solvingadaptabilityresourcefulnessorganizational skillsleadership
Certifications
Bachelor’s Degree