Account Manager – Global
AvantStay
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇲🇽 Mexico
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Develop and strengthen relationships with property owners through proactive communication, serving as the subject matter expert on their properties and markets.
- Analyze and optimize property performance by evaluating financial metrics, comparing underwriting to actual results, and collaborating cross-functionally to drive improvements
- Troubleshoot and resolve issues by working closely with internal teams and utilizing platforms such as Salesforce, Zendesk, and other proprietary booking management systems.
- Identify and promote opportunities for additional services, including professional photography, interior design consultations, and marketing campaigns, to enhance property visibility and rental income.
- Collaborate cross-functionally with Sales, Marketing, Real Estate, Onboarding, Revenue Management, and Operations teams to identify growth opportunities, support new property onboarding, and strengthen internal relationships - driving portfolio expansion and operational efficiency.
- Meet and maintain AvantStay standards by achieving key performance metrics related to owner satisfaction and engagement.
- Provide support for your team by assisting with escalated guest and homeowner concerns, responding to emails, calls, and tickets - especially during high-volume periods or when team members are out of office
Requirements
- Must be available to work USA business hours, either Eastern or Central Time
- 3+ years experience in account management, customer success and/or sales
- 1-3 years experience in financial analysis, reporting, and decision-making related to financial impact
- Prior experience in a client-facing role (required)
- Industry experience in vacation rentals, real estate, and/or hospitality (preferred).
- Strong negotiation and persuasion skills, with the ability to develop and execute strategies that minimize risk and drive financial performance.
- Exceptional communication skills, both verbal and written, to foster relationships and enhance strategic service offerings.
- Creative problem-solving abilities, with a knack for identifying innovative opportunities.
- Excellent time management and organizational skills, with the ability to prioritize tasks and meet tight deadlines.
- Experience leading cross-functional collaboration to drive high-impact projects.
- Strong analytical skills, with the ability to interpret data and identify process improvement opportunities.
- A proactive mindset, with the ability to take ownership in a fast-paced environment and tackle ambiguous challenges.
Benefits
- Fully remote position - work from anywhere
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
financial analysisreportingdecision-makingdata interpretationprocess improvement
Soft skills
negotiationpersuasioncommunicationproblem-solvingtime managementorganizational skillscross-functional collaborationproactive mindset