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Avantor

Technical Support Specialist II

Avantor

CRM/C4C Superuser & Trainer responsible for supporting European Equipment Service with SAP - C4C- FSM adoption. Involves troubleshooting, training, documentation, and collaboration with stakeholders.

Posted 7/28/2026full-timeRemote • 🇷🇴 RomaniaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in CRM/C4C systems, focusing on data governance, compliance, and quality monitoring. Capable of creating training materials and delivering effective training while managing Jira tickets and enhancing user experience.

Highest-signal resume keywords
CRM/C4C System ExpertiseData GovernanceData Quality MonitoringJira Ticket ManagementDocumentation and Training Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
CRM/C4C System ExpertiseData GovernanceData Quality MonitoringJira Ticket Management
Soft Skills
Excellent Communication SkillsStakeholder CommunicationCollaboration
Tools & Technologies
SAP C4CJira
Industry Keywords
Data QualityComplianceTraining MaterialsWorkflow Standardization

About the role

Key responsibilities & impact
  • Support optimal adoption and use of SAP - C4C- FSM
  • Act as first-line expert for C4C users across Europe
  • Troubleshoot issues and support release testing
  • Create updated training materials and deliver training
  • Standardize workflows and identify improvement opportunities
  • Manage Jira tickets related to C4C issues and enhancements
  • Monitor C4C data quality and support managers with reporting

Requirements

What you’ll need
  • CRM/C4C system expertise
  • Experience with data governance and compliance
  • Strong documentation and training skills
  • Ability to manage Jira tickets
  • Experience in data quality monitoring and corrective actions
  • Excellent communication skills
  • Familiarity with stakeholder communication and collaboration

Benefits

Comp & perks
  • Equal opportunity employer
  • Diverse, equitable, and inclusive culture
  • Learning experiences to support career growth and success
  • Opportunities to contribute talents and learn new skills