On-Site Services Operations Specialist

Avantor

Operations Specialist reporting to the Manager and working closely with Lab and Production Services. Performing lab work and supporting clients in New Jersey while ensuring compliance with safety protocols.

Posted 7/18/2026full-timeRemote • New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $26 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Inventory Control, Procurement, and Customer Service within a laboratory environment, while effectively managing budgets and quality metrics. Proficient in utilizing various computer systems and software to enhance operational efficiencies and support team training.

Highest-signal resume keywords

Inventory ControlSAP SupportGMP Facility ExperienceStrong Communication SkillsForklift Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Inventory ControlProcurementShipping and ReceivingInside SalesMicrosoft Suite ExperienceQuality Metrics ManagementBudget ManagementCross-ReferencingCustomer ServiceTraining

Soft Skills

Strong Communication SkillsAbility to Prioritize TasksDeadline Management

Tools & Technologies

SAPInventory ManagerChemical ManagerInfo AccessCitrixAribaJD EdwardsOracleChemSWNexus

Certifications & Qualifications

Forklift CertificationCOVID-19 Vaccination

Industry Keywords

GMP FacilityIATADOTOSHA Right to KnowIMDGAvantor Products and Services

Tech Stack

Tools & technologies

CitrixOracle

About the role

Key responsibilities & impact

Report to the Manager of Operations Specialist and work closely with Avantor’s Lab and Production Services professionals.
Perform customized, mission-based lab work and research protocols that help return time back to science.
Support multiple facilities and/or customers in a strategic geographic area and may perform the job functions of Coordinators, Technicians, Material Handlers, Glass Washers when scheduled vacations, leave, and/or emergency situations occur.
Act as a backup to other territories and may require travel outside of the designated territory.
Coordinates and leads team efforts and performs work related to customer requirements.
Works closely with management to complete projects such as Standard Operating Procedures, Scopes of Work, Standard Work, On-The-Job Training, and other assorted tasks, along with direct customer interfacing relative to job functions.
Utilizes AVANTOR and customer computer systems: SAP, Inventory Manager, Citrix, VBQ, Info Access, Intranet, Ariba, SAP, EZ Source, ESpree, Nexus, Pitney Bowes, UPS, Fedex, ChemSW, Coupa, JD Edwards, Oracle and customer-specific applications.
Interfaces directly with customer Point-of-Contact, purchasing directors, facility directors, and plant managers etc. to procure lab supplies and materials.
Utilizes Avantor and customer computer systems: SAP, Inventory Manager, Chemical Manager, and/or other customer-specific applications.
Trains Avantor Lab and Production Services associates on all service offerings.
Provides SAP Support (Full customer services, credit rebills, and invoice scrubbing).
Modifies and maintains quality metrics and key performance indicators.
Manages a budget related to expense reports.
Meets revenue, TOE, safety, performance, and quality goals and objectives.
Creates programs for enhanced service efficiencies.
Perform other duties as assigned.

Requirements

What you’ll need

High school diploma or GED is required; an Associate's degree or undergraduate degree in a business or science-related field is a plus.
3+ years of experience in Inventory control/procurement/shipping and receiving/Inside Sales, etc., a plus
Microsoft Suite Experience
Associates must be fully vaccinated and boosted against COVID-19
Must be able to lift up to 50 lbs
Previous experience working in a GMP facility is strongly desired
Strong communication skills
Knowledge of Information Access and System ESS
Overnight travel is required, and you will receive an overnight assignment bonus program
Valid driver's license and reliable transportation are needed to perform the essential functions of the job
Mileage reimbursement for miles driven from your door to the client location
Traveling between multiple locations in the New Jersey area and 5% outside of Jersey
Ability to prioritize tasks and meet deadlines
Cross-referencing and inside sales experience are a plus
Forklift Certification is a plus
Prior experience with VWR/Avantor products and services, a plus
IATA, DOT, OSHA Right to Know, IMDG a plus

Benefits

Comp & perks

Health and Wellness: Medical, Dental, Vision, and Wellness programs (eligible for medical coverage on day 1)
Time Off: Paid Time Off (PTO), Company paid holidays, Choice holidays etc.
Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount
Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto and home insurance
Recognition: Celebrate your peers and earn points to redeem on gifts and products