Onsite Coverage Specialist

Avantor

Onsite Coverage Specialist providing customized lab work and support for Avantor’s customers in Indianapolis and Bloomington. Collaborating with the Lab and Production Services professionals to return time back to science.

Posted 7/6/2026full-timeIndianapolis • 🇺🇸 United StatesMid-LevelSenior💰 $26 - $28 per hourWebsite

Tech Stack

Tools & technologies

CitrixOracle

About the role

Key responsibilities & impact

Report to the Manager of Operations Specialist and work closely with the Avantor’s Lab and Production Services professionals to serve customers by performing customized, mission-based lab work and research protocols that help return time back to science.
Support multiple facilities and/or customers in a strategic geographic area and may perform the job functions of Coordinators, Technicians, Material Handlers, Glass Washers when scheduled vacations, leave, and/or emergency situations occur.
Act as a backup to other territories and may require travel outside of the designated territory.
Coordinate and lead team efforts and perform work related to customer requirements.
Work closely with management to complete projects such as Standard Operating Procedures, Scopes of Work, Standard Work, On-The-Job Training, and other assorted tasks, along with direct customer interfacing relative to job functions.
Utilize AVANTOR and customer computer systems: SAP, Inventory Manager, Citrix, VBQ, Info Access, Intranet, Ariba, SAP, EZ Source, ESpree, Nexus, Pitney Bowes, UPS, Fedex, ChemSW, Coupa, JD Edwards, Oracle and customer-specific applications.
Interface directly with customer Point-of-Contact, purchasing directors, facility directors, and plant managers etc. to procure lab supplies and materials.
Train Avantor Lab and Production Services associates on all service offerings.
Provide SAP Support (Full customer services, credit rebills, and invoice scrubbing).
Modify and maintain quality metrics and key performance indicators.
Manage a budget related to expense reports.
Meet revenue, TOE, safety, performance, and quality goals and objectives.
Create programs for enhanced service efficiencies.
Perform other duties as assigned.

Requirements

What you’ll need

High school diploma or GED is required; an Associate's degree or undergraduate degree in a business or science-related field is a plus.
3+ years of experience in Inventory control/procurement/shipping and receiving/Inside Sales, etc., a plus
Collaboration Tool: Microsoft Suite
Must be able to lift up to 50 lbs
Previous experience working in a GMP facility is strongly desired
Knowledge of Information Access and System ESS
Valid driver's license and reliable transportation are required to perform the essential functions of the job
Cross-referencing and inside sales experience are a plus
Forklift Certification is a plus
Prior experience with VWR/Avantor products and services, a plus
IATA, DOT, OSHA Right to Know, IMDG a plus

Benefits

Comp & perks

Health and Wellness: Medical, Dental, Vision, and Wellness programs (eligible for medical coverage on day 1)
Time Off: Paid Time Off (PTO), Company paid holidays, Choice holidays etc.
Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount
Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto and home insurance
Recognition: Celebrate your peers and earn points to redeem on gifts and products

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Inventory ControlProcurementShipping and ReceivingInside SalesQuality Metrics ManagementBudget ManagementCross-ReferencingCustomer ServiceTraining and DevelopmentPerformance Metrics

Soft Skills

CollaborationTeam LeadershipCustomer InterfaceCommunicationProblem-Solving

Certifications

Forklift CertificationValid Driver's License