Onsite Service Operations Specialist

Avantor

Onsite Service Operations Specialist supporting Avantor's Lab and Production Services team with customized lab work and research. Collaborate with multiple facilities and customer contacts to maintain high service levels.

Posted 6/15/2026full-timeSan Francisco • California • 🇺🇸 United StatesMid-LevelSenior💰 $29,000 - $75,900 per yearWebsite

About the role

Key responsibilities & impact

Report to the Supervisor of Operation Specialist
Work closely with Avantor’s Lab and Production Services professionals
Perform customized, mission-based lab work and research protocols
Support multiple facilities and/or customers in a strategic geographic area
Act as a backup to Coordinators, Technicians, Material Handlers, Glass Washers
Coordinate and lead team efforts related to customer requirements
Interface directly with customer Point-of-Contact, purchasing directors, facility directors, and plant managers
Utilize Avantor and customer computer systems: SAP, Inventory Manager, Chemical Manager
Train Avantor Lab and Production Services associates on all service offerings
Provide SAP Support (Full customer services, credit rebills, and invoice scrubbing)
Modify and maintain quality metrics and key performance indicators
Manage a budget related to expense reports
Meet revenue, TOE, safety, performance, and quality goals and objectives
Create programs for enhanced service efficiencies
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or GED is required; Associates degree or undergraduate degree in a business or science-related field is a plus.
3+ years of experience in Inventory control/procurement/shipping and receiving/Inside Sales, etc.
Microsoft Suite experience
Must be able to lift up to 50 lbs
Valid driver's license is required
Strong communication skills
Previous experience working in a GMP facility is strongly desired
Knowledge of Information Access and System ESS
Forklift Certification is a plus
Prior experience with VWR/Avantor products and services is a plus
IATA, DOT, OSHA Right to Know, IMDG a plus

Benefits

Comp & perks

Medical, Dental, Vision, and Wellness programs (eligible for medical coverage on day 1)
Paid Time Off (PTO)
Company paid holidays
Choice holidays
Flexible Spending Account (FSA)
Health Savings Accounts (HSA)
Commuter benefits
401(k)
Tuition assistance
Employee stock purchase plan discount
Critical illness insurance
Hospital indemnity
Accident insurance
Legal services
Identity theft protection
Pet insurance
Auto and home insurance
Mileage reimbursement for miles driven

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

inventory controlprocurementshipping and receivinginside salesSAPquality metricskey performance indicatorsbudget managementservice efficienciesGMP

Soft Skills

communicationteam coordinationcustomer servicetrainingleadership

Certifications

forklift certificationvalid driver's license