Site Services Territory Manager

Avantor

Territory Manager overseeing lab and production services for Avantor's customers. Fostering operational leadership, customer relationships, and strategic improvements in a regulated environment.

Posted 5/15/2026full-timeRemote • North Carolina • 🇺🇸 United StatesSeniorLeadWebsite

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Account-Level Operational Leadership: Own account or regional operational delivery, including service level performance, safety, quality, and financial outcomes
Set operational priorities across the supervisor team and monitor execution through structured review cadences
Conduct monthly operations reviews with direct report supervisors and monthly reviews with the Director
Lead major operational events including new site implementations and significant scope expansions
Serve as the senior operational escalation contact for the account; own resolution of major incidents and exceptions
Own the account or regional operating rhythm and ensure alignment across sites and teams
Senior Customer Relationship & Influence: Serve as the senior operational relationship holder with customer senior leadership including Lab Managers and Procurement Directors
Lead recurring account business reviews with customer senior operational and commercial stakeholders
Influence and persuade customer stakeholders in sensitive and complex situations while preserving long-term relationships
Proactively identify customer needs and translate into service enhancements and scope expansion opportunities
Partner with the Avantor commercial team on renewal strategy, scope expansion and pricing discussions
Represent Avantor in senior customer audits and strategic reviews
Complex Problem Resolution & Cross-Functional Analysis: Lead resolution of problems and issues that require understanding and consideration of other disciplines and job areas
Supervisor Development & Talent Strategy: Conduct full performance management for direct report supervisors including reviews, goal setting and compensation planning
Build and actively manage supervisor succession pipelines across all roles in scope
Coach direct report supervisors on operational leadership, people development, client engagement and strategic contribution

Requirements

What you’ll need

Education: High School Diploma or GED required; Bachelor's degree in supply chain, business, life sciences, engineering or related field preferred
Experience: 8+ years of experience in laboratory services, warehouse, logistics or inventory management operations required
5+ years of formal supervisory experience, including supervision of supervisors, required
Collaboration Tool: Microsoft Office experience
This position operates across customer and Avantor locations and requires regular travel.
Domestic travel expected travel is approximately 30–35%, depending on the account and business needs
Documented track record leading scope-level improvement initiatives with quantified business impact
Managing operating budgets and partnering on account-level financial reviews
Senior customer relationship management in a services or regulated environment
Pharmaceutical, biotech, medical device, or similar regulated client industries
Advanced proficiency with inventory management systems and analytics platforms
Strong business acumen, including budgeting and commercial fundamentals
Practitioner-level continuous improvement knowledge (Lean, Six Sigma, or equivalent)
Advanced proficiency with Microsoft Office, Power BI, or Tableau (desired) and operational reporting tools
Working knowledge of project and program management methodologies
Occasionally lift, carry, push, or pull up to 25 pounds
Valid driver's license and reliable form of transportation required
Overnight travel is required

Benefits

Comp & perks

Health and Wellness: Medical, Dental, Vision, and Wellness programs (eligible for medical coverage on day 1)
Time Off: Paid Time Off (PTO), Company-paid holidays, Choice holidays, etc.
Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount
Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto, and home insurance.
Recognition: Celebrate your peers and earn points to redeem on gifts and products

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

operational leadershipperformance managementscope-level improvement initiativesbudget managementinventory managementcontinuous improvementLeanSix Sigmaproject managementprogram management

Soft Skills

customer relationship managementinfluenceproblem resolutioncoachingcollaborationstrategic contributionpeople developmentcommunicationteam alignmentsensitivity in negotiations