Service Operations Specialist

Avantor

Service Operations Specialist performing customized lab work and research for Avantor's Lab and Production Services division. Overseeing inventory management and coordinating lab support operations in Massachusetts.

Posted 4/15/2026full-timeCambridge • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $32,000 per hourWebsite

About the role

Key responsibilities & impact

Receive and distribute dry ice deliveries to laboratory teams.
Perform weekly and annual inspections of all eyewash stations.
Manage gas cylinders, including weekly and as-needed changeouts.
Operate and maintain glasswash and autoclave services.
Oversee inventory management across all point-of-use (POU) locations.
Monitor, maintain, and adjust inventory stocking levels based on usage trends and demand fluctuations.
Conduct monthly and/or quarterly meetings with lab managers and lab contacts to review inventory management (IM) lab lists.
Review and monitor backorders daily.
Coordinate onsite pipette calibration services.
Submit purchase requisitions through eMarketplace.
Manage ARIBA accounts, including troubleshooting invoice mismatches and system issues.
Maintain and reconcile inherited blanket purchase orders (POs) to ensure funding aligns with invoiced charges.
Follow up on shipping delays or supply-chain issues and liaise with the Avantor customer service team as needed.
Transport samples between 2 building within walking distance.
Receive all site deliveries, including packages, pallets, and freight, at the loading dock.
Deliver packages to appropriate personnel and ensure temperature-sensitive shipments are placed in proper storage.
Coordinate outgoing shipments for the site on an as-needed basis.

Requirements

What you’ll need

A high school diploma or GED is required
Having an Associate's degree or undergraduate degree in a business or science-related field would be a plus
3-5+ years of experience in inventory control, procurement, shipping, and receiving preferred
A valid driver's license and transportation are required
Strong computer literacy
Highly motivated individual who demonstrates initiative and ownership

Benefits

Comp & perks

Health and Wellness: Medical, Dental, Vision, and Wellness programs (eligible for medical coverage on day 1)
Time Off: Paid Time Off (PTO), Company-paid holidays, Choice holidays, etc.
Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount
Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto, and home insurance
Recognition: Celebrate your peers and earn points to redeem for gifts and products

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

inventory managementprocurementshippingreceivingeyewash station inspectiongas cylinder managementpipette calibrationpurchase requisitionARIBA managementsupply chain management

Soft Skills

strong computer literacyhighly motivatedinitiativeownershipcommunicationorganizational skillsteam collaborationproblem-solving

Certifications

high school diplomaGEDvalid driver's license