Manager, Sales Enablement – Partner Performance
Avanquest
full-time
Posted on:
Location Type: Hybrid
Location: Montréal • Canada
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About the role
- Drive and achieve monetization KPIs across all partner operations (conversion rate, revenue per lead, revenue per hour).
- Analyze performance trends and identify opportunities to improve commercial efficiency and customer outcomes.
- Set performance objectives and ensure alignment with partners to meet business targets.
- Conduct performance reviews with partners and enforce accountability through structured action plans.
- Define and manage the overall sales enablement framework across partner sites.
- Oversee the development, maintenance and governance of sales training materials, playbooks, scripts and call/chat workflows.
- Ensure content is standardized, up-to-date and consistently deployed across all partners.
- Lead the rollout of new monetization strategies, offers and campaigns via structured training programs.
- Ensure partners are equipped to deliver effective training through their internal trainers and coaching teams.
- Oversee the quality and consistency of training across partner sites.
- Define training cadences, certification standards and agent onboarding frameworks.
- Define and manage QA frameworks, scoring models and calibration processes related to sales and customer experience.
- Identify behavioral gaps and drive targeted coaching strategies with partners.
- Translate business objectives into clear, executable sales strategies at the agent level.
- Work closely with the product and operations teams.
Requirements
- University degree in business, marketing, sales or equivalent experience
- 7+ years of experience in call center sales, monetization or CX performance
- 5+ years of team management experience
- Bilingual in French and English required
- Strong background in sales performance management, training or enablement
- Proven ability to drive revenue growth through indirect teams (partners)
- Strong analytical skills and data-driven decision-making
- Excellent leadership, communication and stakeholder management skills
- Experience working with external partners or in BPO environments
- Comfortable working in fast-paced, performance-driven settings.
Benefits
- Competitive compensation that reflects your value.
- Competitive company benefits.
- Commitment to maximizing your potential and supporting your professional development.
- Interaction with local and international teams.
- Fully flexible environment and work-life balance.
- Friendly, collaborative professional atmosphere with a focus on authenticity and employee well-being.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
sales performance managementmonetization strategiestraining developmentQA frameworksdata analysisperformance metricssales enablementcoaching strategiescustomer experience (CX)agent onboarding
Soft Skills
leadershipcommunicationstakeholder managementanalytical skillsaccountabilityorganizational skillscollaborationcoachingadaptabilityproblem-solving