Loss Mitigation Associate

AvalonBay Communities

Assisting in Loss Mitigation processes at AvalonBay Communities. Following accounts through the legal lifecycle and providing resident support via calls.

Posted 7/27/2026full-timeSan Antonio • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $38,300 - $51,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in managing delinquent accounts through the legal process while providing exceptional customer service. Capable of utilizing Microsoft Office Suite, particularly Excel and Word, to assist clients and maintain detailed records.

Highest-signal resume keywords

Customer Service ExperienceMicrosoft Office Suite ProficiencyAttention To DetailProblem Solving SkillsGeneral Mathematics Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

General MathematicsCustomer Service Best PracticesLoss Mitigation TasksPayment Stipulations ManagementDelinquent Account Management

Soft Skills

Attention To DetailProblem Solving

Tools & Technologies

Microsoft ExcelMicrosoft Word

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Delinquent AccountsLegal ProcessInbound Telephone CallsNotices PreparationAttorney Firms Coordination

About the role

Key responsibilities & impact

Follow delinquent accounts through the lifecycle of the legal process
Assist residents and clients via inbound telephone calls
Prepare and post notices for delinquent accounts
Forward accounts to attorney firms once notices expire
Complete Loss Mitigation tasks from clients and attorney firms
Manage Payment Stipulations assigned by the Courts

Requirements

What you’ll need

High school diploma OR equivalent (GED) required
A minimum of two years of customer service experience required
Proficiency in computer programs including Excel and Word
General understanding of credits/debits and general mathematics
Knowledge of customer service best practices
Basic math skills
Experience with Microsoft Office Suite
Exceptional attention to detail
Problem solving skills

Benefits

Comp & perks

Comprehensive benefits — health, dental and vision
401(k) with company match
Paid vacation and holidays
Tuition reimbursement
Employee stock purchase plan
Associate recognition program
20% discount on apartment homes
A culture built on purpose and core values