AvalonBay Communities

Property Sales & Leasing Agent

AvalonBay Communities

full-time

Posted on:

Location Type: Hybrid

Location: Virginia Beach • Texas • Virginia • United States

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Job Level

Junior

About the role

  • Administer all duties related to property tours, including virtual and self-guided, while providing stellar customer service and a positive experience for the prospective customer
  • Engage and educate prospective customers about AvalonBay and answer any questions they may have using digital resources and other tools.
  • Promptly respond to pre tour, during tour, and post tour assistance needs.
  • Handle inbound and outbound calls per scheduled shift.
  • Conduct virtual tours with prospects (Audio and Video capabilities are required components for this position).
  • Professionally present and educate prospective residents on pricing, availability, layout, amenities, design and features of the community and brand, as well as the surrounding area/neighborhood
  • Cross-sell potential prospects to other AvalonBay communities where needs can be met.
  • Address and resolve customer service concerns.
  • Accurately complete touring related tasks and emails, ensuring all data is entered into appropriate information systems in a timely manner.
  • Maintain all documentation in accordance with AvalonBay policy and procedure.
  • Work in a collaborative team environment with fellow team members and the on-site team.
  • Actively participate in coaching, training, and personal development while visible on camera.

Requirements

  • A high school diploma or equivalent (GED) is required.
  • At least one year of experience in multifamily or related property management is preferred.
  • Experience in a sales position, particularly one requiring customer interaction is preferred.
  • Proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint) is required.
  • Possesses customer service knowledge and ability to deliver exceptional customer experience, internally and externally.
  • Utilizes sales skills to achieve leasing/sales targets as demonstrated by accomplishments in previous work experience.
  • Listens and quickly develops rapport with residents and prospective residents as demonstrated through past work experience.
  • Gathers and retains site specific knowledge of various communities within the portfolio to share with prospective residents.
  • Demonstrates an understanding of the Customer Experience Vision for each brand and what differentiates community from the competition, accurate knowledge of community inventory, pricing and availability as well as local community, neighborhood and areas of interest.
  • Reads and writes English as demonstrated by clear and concise written and verbal communications.
  • Possesses basic arithmetic skills (measurement, addition, subtraction, multiplication, and division) to perform basic calculations and analyses such as estimating, determining averages and percentages, proration, and calculating totals.
  • Demonstrates exceptional attention to detail and problem-solving skills.
  • Exhibits ability and willingness to work on a flexible schedule.
Benefits
  • Comprehensive benefits — health, dental and vision
  • 401(k) with company match
  • Paid vacation and holidays
  • Tuition reimbursement
  • Employee stock purchase plan
  • Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization – including destination awards, ‘AvalonBay’s Very Best’ recognition program and others!)
  • A 20% discount on our incredible apartment homes.
  • A culture built on purpose and our core values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Microsoft Office Suitecustomer servicesales skillsbasic arithmeticproperty managementtouring related tasksdata entryvirtual toursaudio and video capabilitiescommunity inventory knowledge
Soft Skills
customer experiencecommunicationattention to detailproblem-solvingrapport buildingcollaborationcoachingtrainingflexibilityeducational skills
Certifications
high school diplomaGED